Super Tropical Foodmarket — Attraction in Franklin Township

Tropical is a surprisingly good mid-sized supermarket chain, particularly so considering the relatively lower-income neighborhoods that they are located in. The staff are friendly, helpful and efficient, and the prices are mostly not much more than a shoprite. In fact a few items are a real bargain, over shoprite's prices. Granted they don't have the same level of variety and choice, but for a smaller market in a poor neighborhood, they are pretty good (probably the best, in fact). And, now that I live in this lower-income neighborhood myself--to save money--I've been using them a lot, lately--and they've been suiting my purposes, just fine. I give them 4 stars, whereas I've been giving most shoprites just 3 stars, because they are not only more expensive with their produce, but located in public-transportation-inacessible areas/locations. But Tropical, on the other hand, couldn't be in better locations, for my purposes, so they get 4 stars, instead of just 3 stars, like shoprite. And the fact that they don't have a large variety of non-food items doesn't affect me at all, what with a great Family Dollar store only a couple blocks away, I don't need to buy any of that stuff at Tropical (like cleaning items or laundry detergent) 'cause Family Dollar--the best ever dollar store chain--has all that stuff, and at great prices, too. In fact, the only regret that I have about Tropical, is the high cost of their produce, compared to say, Route 28 Farmers Market in Middlesex (which is really a produce market that operates year-round and is the very best produce market in the U.S.A.!) There's no way that Tropical or anybody else will ever take on the Korean-owned and Spanish-labored produce markets for their great prices, variety and quantity, but they are hard to get to, and located in areas that are somewhat more costly to live in, than this one--although not in rich areas, by any means. So, if you're lucky enough to live in a rich area here in New Jersey, you are doubly-screwed, because you're not near either the Korean-owned produce markets, or the Tropical supermarkets--but since you have unlimited amounts of money to throw away--you probably don't care. Me, on the other hand, I watch every penny, that I spend, nowadays, because I need to live in an affordable way. So, Tropical, Family Dollar and the produce markets, work very well, for me. ...

This store, the entire store workers are terrible, and don't bother calling management, they speak in their language even though they do speak English. You get no satisfaction, thdy are nasty to blacks. They will rob you if you don't pay close attention. I bought a few things totalling $27.12, the cashier credited my card 2.12 for an item that rang more than it should, but refuse to give the product. I informed her she gave me the overage but the product is mine. She still say "I gave you the difference ". I told her yes you did, and I paid for the product so I should have it. She started ringing another customer, then another. So I asked her for my money back. She rang $13, I informed her she gave me $2.12, now I returned all the product, so she should refund me $25. She said no. I got management who spoke with her in Spanish, then telling me she said she gave me the refund and. I put the receipt in my pocket. Mind you now, I had no pockets. These people are prejudiced...

I decided to try this place for the first time based on a recommendation, even though it’s not in my neighborhood. Unfortunately, I will not be returning. The customer service was absolutely terrible—I walked in ready to spend my money, not asking for anything for free, but the way I was treated made me feel like I was inconveniencing them just by being there.

No greeting, no courtesy, nothing. Just cold, dismissive attitudes like they were doing me a favor by letting me shop there. The prices weren’t even high, so you’d think they’d at least offer some level of customer service to make people want to come back. But nope, not even the bare minimum.

I don’t care how good the recommendations are—bad service is a dealbreaker for me. I do NOT...