Texas Disposal Systems Georgetown — Attraction in Georgetown

If you live in the liberty Hill area, DO NOT go with this company. I do not normally give reviews in general, but my experience with TDS has gotten me to this point.

I decided to go with TDS over ACDI because TDS services my home in Leander, and thought it would be great to keep everything under the same umbrella. I subscribed for regular pick up service for a residential property in Liberty Hill about four months ago and they have only come out about half of the weeks they were supposed to.

I have probably tried calling over two dozen times specifically asking why my trash has not been picked up and one of the instances where they did not come out for two weeks straight. I feel sorry for the rep who took my call every time and had to deal with the embarrassing factor that their drivers are lazy. I’ve come to realize that majority of the area goes with their competitor, and it was a burden for them to come out to my property which is right next to the city limits. And there was a few occasions where they lied and said either the cans were blocked or that I did not have them out, and of course, there was no picture to back it up but good thing I have surveillance cameras that proved that they never came in the first place. I can understand being backed up and rolled over for the next day, or even someone being lazy enough to not come out in the first place but when you lie and then fabricate an “explanation” that it is my fault, that’s where integrity is compromised and it needs to be fixed on the administrative level. (That’s what prompted me to write this review)

I have canceled my account with TDS for this specific property and going with their competitor.

I guess the best thing I can say about this company is they are honoring the refunds for the times they didn’t come...

This is a review as a former employee of the Georgetown location. This facility is one of the most poorly managed facilities that I have worked for. I was a frontload operator and was tasked with dumping 2 to10 yard cans.

The pinging system which assist in locating the dumpsters is highly inaccurate and often increased the route times on any given day.

The equipment is antiquated and cannot survive a week without a one to two day stint in the maintenance shop on a weekly basis.

The turnover rate is very high and exposure to blood born pathogens is a daily risk. Pet feces, needles, feminine hygiene products are all inside of the frontload trucks in which you have to clean behind for them to work properly.

Hepatitis is a constant risk and the company does not offer proper protection against these risk.

The expectations of completing a 100 to 150 can dump day is the norm and then some depending on how many people leave at any given month.

My orientation class was approximately 10 people and only 2 remained two months later.

This is due to the management not utilizing a proper escalation process when there is an infraction.

Most companies provide a warning, a write up and then termination of the infraction persist.

Georgetown hires and immediately fires and that's why constant advertisement for CDL drivers is provided on the local radio stations such as KLBJ 590.

Don't waste your time with this company, not even as a...

I have been with Texas Disposal since Jan of 14. In the last month they have changed being very picky about picking up anything other than the cart.

Today is recycling day. I had one extra box packed with boxes and 1 extra bag in a smaller can left.

I called and per the service rep they only pick up the cart. Being very polite I explained they have always picked up extra boxes. I was then moved to the supervisor Christina. She said she could put a note on my account to clear everything for the next few weeks but would not start till Saturday.

Now I am faced with hauling off my own trash as I do not want to leave trash in the street for a week.

What is even more disappointing is I practically begged her to come on Tuesday when you can pay the extra $20 for bulk pick up and she said she did not have the authority to write off that charge. Would hope the company would empower their employees to help make things right.

Now I am posting this review in multiple places in hopes they can see that they are not living up to the standard I have enjoyed from...