I took my family there last Sunday: This is a Six Flags park that has a lot of charm and a decent collection of coasters, however the operations and service there is severely lacking. That is my overall impression of the park, but I'll go into further details,

Things the park does RIGHT: The park has a good variety of rides for the family and a great collection of roller coasters, that are much better than some of the Brand's other parks. The Scorcher and Mind Riddler were my favorite steel rides and the entire family loved the Scream Machine. Wait times on the rides were all great, with us able to board many of the coasters with little to no wait at all.

Plus, the Monster Mansion dark ride was incredibly well designed with Amazing original theming and was something I wouldn't have expected from a Six Flags branded park. One aspect of the park that I appreciated was that the classic rides like the carousel and air balloon ride were set up on a hill in the woods, which make it seem especially charming.

What the park does ALL WRONG: The majority of employees here do not seem to care at all about customer service, especially the ones working in food service. It took us almost an hour to order and get our food and that's with only one couple in front of us in front of us in line. Rather than take our order four employees stood around talking behind the counter with complete disregard for the families waiting in line to place an order. After waiting nearly 15 minutes for the employees to take the customer ahead of your orders, the employees again went back to talking making me wait at least 10 minutes before allowing me to order. They then informed me that I couldn't pay in cash, so I had to leave the cafeteria to load money on a card. I had no choice but to return to this same in park restaurant, because my wife wasn't feeling well. They seemed to have no regard for the fact that my diabetic wife desperately needed to eat something, because when I returned to find two families ahead us, I again had to wait in line as they stood around talking for 10-15 minutes between each order, taking only on order at a time, despite being adequately staffed and having multiple registers.

I saw something similar on the Joker fun house ride, a group of employees talking for long periods of time while the riders were waiting, rather than doing their job to ensure that the ride protocols were followed. This resulted in long delays between dispatches. The general attitude of park employees across the park seemed to be that personal conversations were more important than the customer experience. Many of the employees seemed to be going through the motion at a pace that showed a general lack of enthusiasm.

My final complaints deal more with customer service and operations. First, the park did not honor it's advertised prices, we called to see if they would and they told us that the price advertised is subject to change. We were told that the higher priced ticket includes both the water park and the amusement park, when in fact the water park wasn't open at all (as it is seasonal). This didn't effect our experience, because we weren't planning on going to the water park anyway but it is still pretty scummy to advertise one price and not honor it online, over the phone, or even in person.

Lastly, several of the major rides were not working at all or as advertised . Rides that were closed included the water ride Thunder River, the major drop ride, and the new children's coaster Kids Flash (which was something my son wanted to ride). One ride that was open Justice League: Battle for Metropolis was not as described. It is advertised as a 4D ride, but the park does not provide the 3D glasses to make it work as intended. So, you go through the ride looking at blurry 2D screens (it is obvious the screens were designed to viewed with 3D glasses), ruining what would otherwise be an incredible ride. I requested a pair, but the ride operator told me 3D glasses were not necessary (the instructions provided by monitors in the queue say otherwise).