Lion's Den — Attraction in Green Bay

One day it’s a great experience with a very nice cashier who was polite and respectful. Genuinely seemed happy. But then there a talked lady that has an extreme attitude. Disrespectful from being to end. Can’t make it two steps in before I hear her as across the store with an attitude and very aggressive body language “Can I help YOU find something. I explained no I knew exactly what I was coming for. I grabbed a toy went to the counter. My loyalty account didn’t show. As she took my id off the counter. She said you’re not in the system under that number with attitude. What is your email. I told her my email. Her body language and this simple interaction tone of disrespect like I was in covenanting her. Lead to me asking for my identification back. She handed it back. I explained I don’t need her attitude. As I began walking out without buying the toy I was therefore. She stated. What attitude and continued to talk in disagreements to me. I only stated from beginning to end since I walk in here you have had an attitude in your tone, in your body language. With the loyalty program as you asked me questions. Your voice was rude and aggressive. Like it was my fault. As I was over this transaction. I just left no problem. Her continuing to try to pick a argument will talking disagree with me. Talking how she doesn’t know what I’m talking about. How was I disrespectful was ignored by myself on my way out. Like yes lady you want to argue about not having a attitude and being rude and disrespectful until the door shut. This was Sunday evening around 9pm. I wasn’t mad or upset to talk to her. I chose to just leave. I would rather go to fantasy on velp or just order of online. Sadly I will not return. I give two stars because just a few days before this there was a very friendly nice employee how I checked out with. Plus other experience have never been like this one. It was clear to me I was a inconvenience to her. One of them type of ppl to try to belittle you. Mad me bummed. In my head I was thinking why do you work here if this is how you act! Your in customer service. I as well am in customer service. I was respectful beginning to end. Talking normally volume. This lady has to raise her voice just to get the final jabs in as I was leaving. I felt bad for his as she’s was still talking loudly as the door shut as I felt like she was trying to pick a agreement. Been going her for over 10 yrs but I don’t need to be disrespected like she treated me for zero reason. A lot of stuff but one bad apple made my never want to go back. I wouldn’t recommend this place to friends...

Went to the Lions Den for the first time with my boyfriend today and purchased a card game that didn’t have any directions on the box but seemed fun. Opened it up and the cards appeared to be blank so we went to return them. Turns out the cards were “tear away” but there were no directions that stated so. One of the women that helped us explained it and showed us but the other was extremely rude. When we asked if we could return them she said “nope” in a very rude tone and when my boyfriend asked why she replied with “well first of all you just tore open like three cards and we also don’t take refunds on these type of products unless they are actually defective” first of all, my boyfriend only slightly opened ONE after the other woman opened one to show us. they also didn’t have it posted anywhere in the store or on the receipt saying they don’t accept refunds and when we checked out originally they also never mentioned this. I totally understand no refunds on personal products but on a card game? really? and to say that my boyfriend tore open multiple cards when he only did one AFTER the woman working opened another? her tone and demeanor towards us was very disrespectful especially considering that we were respectful towards her and also were unaware of how the game cards were set up and the refund policy. we will not be returning to the lions den...

Went in having a conversation with the person I brought with. Counter lady asked if she could help us find anything. Upon telling her were just looking aka no thanks we got this. She listened in on our entire conversation. In the middle of which I mentioned that the body spray I was looking for wasn't there but they had the other 3 of the collection and that we might try a different location or ordering it online from another store entirely. She immediately cut me off and told us that they don't have it so none of the locations would and I would be better off looking online. While I'm sure others would be happy with that information I found it rude. I didn't ask for help, I didn't need her input and I don't think it was necessary for her to insert herself in a conversation when I didn't ask. Now that I know I can't even talk to my partner while in this store I...