I visited Waterville USA waterpark on 8/31/14 (the last day of the season). From the moment we stepped into the park, it was clear that most of your employees did not want to be there as they were rude, discourteous and extremely unhelpful. As an example, I would ask "do you have a locker storage area here?" and the guy at the gate simply said "yeah" and looked away. When I asked where, he got huffy and puffy before telling me where it was.

We were yelled at for "not applying sunscreen in the grass", which I guess is the designated sunscreen areas, and when we did go into the grass we walked out with feet full of stickers. I would hope you would take better care of the grassy areas if you wanted your guests to walk there.

I was extremely disappointed at the slides--9 total? and the fact that they all shared the same stairway and platform (3 on one platform, 5 on another and one slide on a separate platform). This led to incredibly long and disorganized lines. There were signs stating "(slide A) to the left and (slide B) to the right" but none of the guests paid attention to them and there was no one to organize the lines at all. This wasn't a huge deal, the slides were mostly fun (aside from the ones that weren't properly built resulting in ridges that would tear up your back and legs). What happened next is what was the dealbreaker.

We were in the wavepool towards the end and I swam over to retrieve a tube that was sitting on the rope (that is there to keep people from crossing into the area that generates waves). As soon as I got there, a husky blonde lifeguard named Grady (didn't look older than 18) pulled out a cone and began yelling at me to get off the ropes (I never once crossed the rope). I understand that this is a safety precaution, but A. There should be signs posted stating "do not cross this point" or the rope should be pulled out further to where you would be comfortable with your guests floating, B. there was absolutely no reason to cause a scene as I was not aware of this rule and began to paddle away as soon as I retrieved the float (which is when he began yelling) and C. Someone should be there to retrieve the ten floats from around the rope and bring them back to the front as there was no free floats in front of the wave pool. I'm a grown man, so I let it slide, but a few minutes later a young preteen girl (who clearly couldn't swim)'s float got caught up in the rope. Grady (I overheard his name from his bearded lifeguard friend who yelled conversations with him over the pool but was much more courteous to the guests) sat there and yelled at her to "GET OUT OF THE ROPES NOW". All the while, the girl was yelling "I can't! I can't swim, help me!" Grady just stood there and continued to yell until a tiny female lifeguard (very young looking with braces) jumped in and pulled the girl back towards the front. Grady sat for the remainder of our time spent in the wavepool with a whistle perched in his lips ready to yell at anyone who violated the unseen rules (it may be beneficial for you to POST THE RULES somewhere around the wavepool area).

All in all it wasn't a completely terrible experience as most of the slides were fun and I enjoyed the wave pool (when not having to hear Grady's power hungry shouts) and the lazy river was okay. However, its very hard to justify the price tag with the overall the demeanor and rudeness of your employees, disorganization of the lines and lack of water slides. I definitely won't come back here until I hear of major changes or renovations and will go to either Mississippi or Florida if I get the urge to visit a water park next year. I will also begin to advise people against visiting this park. Its a shame too, I have very fond memories of visiting this place with my family as a kid, and riding water slides like "the black widow" and amusement rides like "the ejector seat". I definitely hope that this park eventually changes for the better, but I may just chalk up my good memories as nostalgia.