This was my first experience with this spa.

Check-in: the woman was nice however had a difficult time finding my ticket for services bc there were multiple people coming in at the same time with my name. Shouldn't be that difficult especially when you booked two parties each for an almost $350 of services. But, things happen and it was all resolved quickly.

Locker room and tranquility area: cramped and dated. For the money and the location, I would have expected more. Beyond Spa...

Disappointing Decline at Fountain Spa After 20+ Years

I’ve been a loyal client of Fountain Spa for over 20 years, but my most recent visit left me deeply disappointed. This spa, which I once considered a sanctuary, has declined significantly in quality and service.

Check-In and Initial Experience Upon arrival, the receptionist asked if it was my first time there—a surprising question considering my decades-long patronage. My information should have been in their system. At check-in,...

This is barely a spa. It's hardly even relaxing. Good thing we had a gift card because if I had paid the astronomical prices they charge out of my pocket I'd be even more upset. The men's locker room had toilet paper on the floor, water stains all throughout the ceiling tiles and wall, and the shower had brown spots on the tile. Is this room cleaned once a week? 8 out of the 15 lockers were out of order so I'm guessing they don't expect many men to come here. The waiting area is wide open,...