The Fountain Spa Hackensack — Attraction in Hackensack

This was my first experience with this spa.

Check-in: the woman was nice however had a difficult time finding my ticket for services bc there were multiple people coming in at the same time with my name. Shouldn't be that difficult especially when you booked two parties each for an almost $350 of services. But, things happen and it was all resolved quickly.

Locker room and tranquility area: cramped and dated. For the money and the location, I would have expected more. Beyond Spa blows this away.

I booked a spa package, I thought since it's advertised as a package there is some discount bc of the number of services. Nope, you pay every dollar for every service down to the $12 spa lunch.

Massage: I did the hot stone, It was great and I would recommend. This is what saved the review.

Facial: I left the room with mask still in my hair and remnants of it on my face. This was the most expensive of the services and I was shocked to leave the room a mess.

Lunch: awful and they gave us an hour to eat a sandwich . Pass on this not worth it. Eat at the mall, really anywhere the food was terrible.

Manicure pedicure: this is where the visit totally went downhill. I had the same person for both services. Bc this person did not know reflexology, I had to settle for the only pedicure she knew which was the spa pedicure. Thank god bc I would have been even more upset to have spent 15 extra dollars. The polish was not totally removed from my toes. She clipped my nails so short they hurt. Mind you I was not asked how short or long I wanted them. Filing, most of my nails were filed unevenly. To the point when I got home, I had to file them to look better. Next the manicure, all was average until the cuticles. She was pushing them so hard, two of my fingers stared to bleed. She didn't say sorry then scrambled for some liquid and squirted on my fingers. Instead of cleaning my fingers prior to prep for the quick dry polish. She applied the prep liquid which burned the open wounds. I then asked if I could wash my hands bc I had crusted blood on two fingers and it appeared she was just going to paint over it. She seemed perplexed. Y my request and then this happens....., She said this may sound crazy are you done drinking your water. I said yes, she likes do you mind if I use the water. I was like huh, she took a cotton ball and dipped in my drinking water and then cleaned my bloody fingers. I couldn't believe it......Again uneven nails, never asked what shape and polish is better on some fingers then others. Then I was asked if I want to keep the buffer and nail file bc they don't reuse due to germs. She dropped my file on the floor, picked it up and bagged it for me to take home.

All in all, not the best experience and not likely to come back. I am not a picky person, nor do I make many reviews. But as a hard working person, who put money aside to come to this spa day with her friend, this was...

Disappointing Decline at Fountain Spa After 20+ Years

I’ve been a loyal client of Fountain Spa for over 20 years, but my most recent visit left me deeply disappointed. This spa, which I once considered a sanctuary, has declined significantly in quality and service.

Check-In and Initial Experience Upon arrival, the receptionist asked if it was my first time there—a surprising question considering my decades-long patronage. My information should have been in their system. At check-in, there was no attendant to hand out robes and shoes, leaving us waiting for 5-10 minutes and cutting into my sauna time.

Once I made it to the ladies’ lounge, I was shocked to find it packed with approximately 50 women, leaving no room to change or access a locker. I had to wait for others to clear out before I could even start getting situated. I understand it’s a holiday weekend, but a spa of this caliber should have a lounge that can comfortably accommodate its clientele, not one that feels cramped and chaotic.

To make matters worse, I witnessed a serious security lapse. An attendant mistakenly opened a locker for someone who couldn’t remember their number, only to find it contained another person’s belongings. This kind of mishap is alarming and could lead to theft or other issues.

The Services My sauna session was brief due to earlier delays, and when I went to grab water and fruit before my massage, I found no fruit options—just protein bars and yogurt. Not ideal, especially since I avoid gluten and was counting on their usual offerings.

The massage itself was one of the worst I’ve ever experienced. The therapist seemed untrained, aimlessly applying lotion and oils without any pressure or focus. It felt rushed and completely ineffective—certainly not worth the price.

Thankfully, my facial was decent. The esthetician was knowledgeable, and I’ve had her before, so this part of the experience met my expectations.

Customer Service The front desk staff capped off my disappointing visit with poor customer service. The young woman assisting me lacked courtesy, didn’t smile, and barely engaged with me, even after I wished her a Happy New Year. For a spa where I regularly spend $300-$500 per visit (including tips), I expect a much higher level of professionalism and warmth.

Final Thoughts Fountain Spa is no longer the luxurious retreat it once was. From inadequate facilities to subpar services and indifferent staff, this place has lost its charm and value. For the price, I’ll be taking my business elsewhere.

Save your time and money. Fountain Spa isn’t what...

This is barely a spa. It's hardly even relaxing. Good thing we had a gift card because if I had paid the astronomical prices they charge out of my pocket I'd be even more upset. The men's locker room had toilet paper on the floor, water stains all throughout the ceiling tiles and wall, and the shower had brown spots on the tile. Is this room cleaned once a week? 8 out of the 15 lockers were out of order so I'm guessing they don't expect many men to come here. The waiting area is wide open, full of outdated furniture like wicker chairs and fake flowers you'd find at the dollar store. It's extremely too bright and and resembles an office waiting room instead of somewhere to relax and get in the mood for a massage. The carpet was filthy, stained, and looks like it hadn't been cleaned EVER. Cob webs in the high hat lighting added along with the large window facing the parking garage. So relaxing. The massage was decent but felt rushed. We were never even asked any problem spots, we had to tell them ourselves. That was after the "aromatherapy" upsales pitch. Sorry but trying to be sold products as youre walking in for a massage is not relaxing, its insulting...do it ahead of time. I ordered a deep tissue massage and was barely gone over with any pressure. It was mostly just oily hands fastly rubbing up and down my skin. I'm still in pain after today, not a single kink was worked out. The speaker in the room was also blowing out, so this loud fuzzy crackling noise was really putting me out of the mood. When it was over, there's really nowhere else to go, nothing else to enjoy. The place is dated and whomever owns this establishment is extremely cheap. The place needs to be brought into the 21st century. It's a shame people spend so much money for mediocrity. I've been to WAY better places, actual spas, and half the cost. Will never go back nor recommend The...