Yesteryear Antique Center - Hanover — Attraction in Hanover

I will start off by saying that I have never been in to the antique center, so this is a review on their customer service and not the actual center itself. I recently picked up a chair that had been left out on someone's lawn for the trash because I thought it was very interesting. I noticed that it had a yellow tag attached to it that had the name and address of this antique center on it (see photo). I decided to call the antique center to see if they knew anything about the history of the chair. The woman who answered the phone was very dismissive and rude, I unfortunately do not know her name. She told me that she had "no idea what I was talking about" in regards to the yellow tag and treated me as though what I was saying was crazy. I also accidentally slipped up and called the antique center a "company" and she snapped back and said "we are not a company". Keep in mind that at no point was I rude in return. She did offer for me to bring pictures of the chair in to the center to see if they could help me, which was the only good or helpful part of our conversation. It's a shame because I really do like antiques and I probably would have checked this place out in person if it weren't for...

Great experience.wonderful customer service. Traveled to Hanover from Owings Mill MD as a Sunday drive with family and was pleasantly surprised. Antique wise, it may not be everyone’s cup of tea, however, they constantly get new inventory. Each booth has a individual owner, you choose a basket for your items as you go. A staff member is very solicitous constantly taking your items so your not weighted down throughout your hunt. You’re given a ticket with a number and all your items are added to your number so by the time your excursion comes to an end, all your items are wrapped and tabulated just waiting for your payment. My grandmother purchased a bracelet and was missed while being added to our bag. Upon arriving home, one hour later, after noticing its absence, notified the staff member who mailed the item to our address at no extra cost. Affordable, friendly attentive staff, very large site overall...

There was an attempt to assist us with small items from a case near the registers. After being instructed to use the end of the check out counter, the curmudgeon behind the desk became increasingly more agitated to the point of eventually pushing our stuff off and on to the floor without any hint of remorse. The assistant that was watching the case was also impatient, making several comments about how we should have done our shopping differently and eventually asked us if we were done because her back hurt. I have never felt this type of hostile environment in any shopping experience and certainly did not expect it from an antique center. The original staff member that attempted to help us made little gestures to make the situation more bearable but did nothing to correct the attitudes of her coworkers. Instead, we were instructed on how to shop here next time. Unfortunately, I don't think there will be a...