Snow Riders — Attraction in Harpers Ferry

I'd like to give 3.5 but it won't let me select a half anymore. Anyway: The PROS: The facility is nice. The individual lanes make it a good experience. They had music playing. Even though we haven't really had a decent snow in the area this year the machine made snow was cool. The staff were friendly. The CONS: There were only about 20 people at the safety video so I thought it wouldn't be crowded. More people constantly showed up on the slope during the whole 1.5 hour time we had. It got quite crowded. We got to go down the hill 7 times and we were hustling getting back on the lift and picking lanes at the top, so we couldn't have gotten more in. Being that it was $60 a person it seemed a little expensive at $8.50 per slide. We averaged a slide about every 11.5 minutes. I timed the lift and it takes 6 minutes. The main issue was the other patrons. Everyone wanting to stop at the top or bottom of the slide to take pictures, waiting so the whole family could go down multiple lanes at once, and whatever else people were doing to hold up the lanes. Basic self-centeredness. There was also one point where the lift stopped for a minute or two.

Could easily be a 5 star place if it were a little less expensive, or a little less overbooked, and (sadly) if part of the orientation explained that people paid to snow tube, not stand there and wait for you while you create the perfect instagram moment on the slopes, and then the staff...

I want to be very fair with this assessment by saying that this place has the potential to be one of the most fun winter spots in the area but #1 the current mild winters in the panhandle make it very challenging to get a good snowbed and #2 they have been open only a few weeks and staff is definitely in the learning phase of this enterprise. That all said some things they do really well. Booking, check-in, safety review and getting you out to the run all works really seamlessly. The tubes they have are very nice and the magic carpet works well (if a bit slow). Staff are friendly and directive, making sure everyone has a good and safe time. The runs are fast without being frightening (I've been to some others that definitely felt out of control). Also a cool feature if you want is they have a photographer on staff who will get nice photos of you that can be purchased afterwards online. Okay now for the downsides. As I mentioned this is a new facility and some kinks need to be worked out. Currently the volume of guests during a weekend session means that if you really hustle you might be able to do 5 runs in your time. At a price of $48 a rider that is a pretty steep price per run. Realistically you will probably only get 4 runs in. I'd recommend trying to go during the week for both lower pricing and to get more runs in. I am certain that with a bit more time the already adequate visitor experience will...

Went for tubing recently. There are way too many people to get a good number of runs in. Got 6 runs in in 1.5 hours. The tubing its self was fun but it was super crowded, long lines at the top at the bottom and on the conveyor. Would be better if the space was more limited to not have so many people at once. Staff was nice and helpful the facility is nice and clean just too many people to get you monies worth for runs.

Im editing my review down to 2 stars for the tone deaf response. Come on a weekday when you're less busy? I came when I could with my kids. You guys have restricted numbers for rafting tubing and zipplining that make for a quality experience. Adventure course is great experience.

Further limiting the number of people for snow tubing times would greatly enhance the experience at $60 a person for 1.5 hours and 6 runs comes out to 10$ per run and 15 minutes per run just isn't worth it and I wouldn't recommend it to anyone. Your staff were constantly inundated, and I'm sure if asked, they would also prefer fewer customers. Not everyone can just take off in the middle of the week to come when it's less busy. You know why it's less busy during the week? Because people work. I've had other great experiences here, the tubing, and your response was not one of them.

I'm not asking for anything but for you to look at reducing the number of people for the time slots provided to enhance the experience...