Dollar Tree — Attraction in Hawthorne

I recently visited the Dollar Tree located in Hawthorne, NJ, with high hopes of finding a variety of affordable items. While the store does offer a wide range of products, my shopping experience was marred by issues that left me frustrated and disappointed.

Firstly, the organization of the store left much to be desired. It seemed like a treasure hunt to locate the items I needed, as shelves were often disheveled and not properly labeled. This lack of organization made my shopping trip far more time-consuming and frustrating than it needed to be.

Furthermore, the behavior of the staff added to my dissatisfaction. I encountered rudeness among some of the cashiers, which is certainly not the kind of customer service one hopes for. The incident involving my tax exemption certificate was particularly disheartening. As a business owner, I am well aware of my rights to use such a certificate, and it was frustrating to be told otherwise. While I understand that there might be specific rules about its usage, I expect the staff to handle such matters courteously and professionally.

The incident involving the cashier's misinterpretation of the tax exemption certificate policy further underscores the lack of proper training and communication among the staff. A well-informed and trained staff is essential to providing a positive shopping experience for customers. It's concerning to encounter staff members who lack the necessary knowledge about store policies and tax exemptions.

In conclusion, while the Dollar Tree in Hawthorne, NJ, does offer a diverse range of items at affordable prices, my overall experience was significantly dampened by the store's organizational issues and the behavior of some staff members. Improvements in store layout and staff training could make a world of difference in turning this store into a more pleasant shopping destination for everyone. As a business owner myself, I firmly believe that excellent customer service and a well-organized shopping environment are pivotal for any successful retail...

I don’t really like coming here but the few times I do it’s because I’m at the other stores there. Today was one of those days. I was in the line with my mother. As we were waiting, I put one of the separator blocks to obviously separate my things with the person who was in front of me. As I do this, I was trying to be helpful and I try to take another one for the person behind me to start putting their things. As I touch it, the cashier Michelle yells at me in a rude way saying to “not touch it” I tell her “ok but you don’t need to speak to me that way, I only trying to help”. She responds by saying that “there’s no need, I can see and I know.” It has happened before I was charged for another person’s thing. This is the purpose for these blocks but I guess it was such a big deal. My mother steps in and tried to explain to her that I was only trying to help and that there was no need for her attitude. Michelle kept arguing back and eventually told my mom “speak English”. That is so discriminatory and so disrespectful. All of this over the separator blocks? I understand your job is miserable but you don’t have to be such a...

I hate to be that person, but we really need to do better. You can always tell the difference when it comes to the products available in Dollar Tree stores located in urban neighborhoods. And honestly, it’s frustrating that this is even a thing in 2025. I know if I visit the same store in a different town, I’ll find more variety, cleaner aisles, and better overall presentation.

This particular location often feels understaffed and under-supported. There just isn’t enough coverage to maintain the store properly, and that’s not a reflection of the workers—it’s a reflection of the dollar tree priorities Aka focus on margins and revenue. What’s even more disappointing is knowing that this store likely brings in just as much—if not more—revenue than others. We...