Ordered take out and they forgot 3 out of the 5 items that we ordered. Had to go back to the restaurant to get the food and then had to wait 20 minutes while the owner answered the phone just to tell customers calling in that he could not take anymore phone orders and told people they had to come into the restaurant and place their order in person. In the 20 minutes I was waiting there they had one person taking orders who helped a total of 1 customer the entire time I was there. Finally one of the 4 other people getting orders together behind the counter asked if they could help me. I told them that they left out over half of our order and I was there to pick it up. Told them what was not included the another gentleman that stepped up to assist started to get testy as if I was the reason they could not get their orders straight. They finally got the rest of the order together and 20 minutes later I was back on my way. While I was there I counted a total of 5 other customers in the restaurant. All of them had to wait for their orders and even if the orders were paid in advance they had to wait while the staff rang in the order. The owner could have been the most incompetent person I have ever dealt with and his staff followed his lead. He dis offer me a $25.00 gift card for the inconvenience, but since I never plan to dine there again I told him to keep it. When I got home to have dinner with my family for Chanukah, my kids had eaten, my Wife and Mother-in-law had eaten. So I got to enjoy my stone cold Reuben sandwich and cold fries and my Wife had a warm bowl of Matzah ball soup just so I wasn't sitting at the table by myself. The food there is usually adequate but not good enough to eat there regularly even though it is around the corner from our house. The main reason I will never go back is the owner. He basically greeted everyone that walked in by asking them to stay patient and they will be with them in a minute because they had so many orders they could not keep up with it all. He hung up on my wife when she called in to let him know the items that they forgot and told her just to have me come in and they will sort it out. All I was thinking the entire time I was there is that most people greet their customers, find out why they are there, and then direct them where to go or tell one of their employees to check for their order. Not this owner it was more important to worry about the people not in the store and get them situated before dealing with the people right in front of them. Sorry for the rambling review but from now on Max and Bennys will get my business even though they are further from my house.