Walgreens — Attraction in Hillsdale

In order to provide a CONSUMER WARNING, I am revising my comments here of one week ago. If you formerly used Pascack Pharmacy, please: Check all prescriptions filled from Walgreen’s to make sure they are the correct medication and dosage level. Be reminded that you have freedom of choice regarding what pharmacy you use. If you choose another pharmacy besides Walgreen’s, consider for the sake of accuracy having your physician’s office phone in a new prescription to your new choice of pharmacy. My most recent incident came with my second needed prescription refill with the new pharmacy I chose instead of Walgreen’s. The pill strength for my heart medication was double what my current dosage is. Thank goodness I stopped to check and read the label. Walgreen’s had forwarded to this new pharmacy only an outdated prescription list that had no information about the lower dose my cardiologist has currently been prescribing for me. Something is scarily remiss in this transfer of records. Do not trust their accuracy. I did try to give Walgreen’s a fair chance after Pascack Pharmacy closed. My first experience at a renewal there required two visits onsite. No one seemed to know what was flying. I was grateful to be given three emergency pills. But then I was told I'd have to be given three more because my Rx was still not done -- but then I found out later that it was filled and waiting for my pickup -- but no one called to tell me that. The left hand certainly had no idea what the right hand was doing. I switched to a small personal pharmacy with no regrets. Other pharmacies are also having trouble getting prescription information from Walgreen's for people who want to switch pharmacies. One doctor’s office told me they needed two or three 20-minute call-waits with Walgreen’s to clarify a prescription. This is all a far cry from the fifty years of trusted, personal service we received at...

Has to be the worst pharmacy in Bergen County. Went there for an item that CVS was out of, made the mistake of dropping off off a renewable prescription while I was there. Have been there 5 times at various store hours. Drop Off bay has "Next Window" sign with arrow. Next window is Consultation, has same sign. Regardless of what you need, all customers eventually wind up at Pickup, which is divided into Express and regular lines. Those designations are meaningless. They don't differentiate, and "Express" is a concept that does not exist in that world. What does exist is a constant flow of angry, confused customers, all with medical issues, crowded into a small tight area with not enough seats to accommodate customers, often senior citizens, who were there more than an hour after being told there was a 20 minute wait. While the place is clearly understaffed, much of the wait time is due to the time it takes to sort out individual problems with prescriptions, and health insurance. Some of that happens in every pharmacy, but not like it does in this place. Inconvenience is one thing, but safety is a whole 'nother animal, and that is a really concern when you hear some of the dialog while waiting. There is a customer review from a pregnant woman whose insulin they screwed up. Scary. I'm on my way to pick up my last refill. I was there yesterday, but they told me not to bother waiting. I'm happy to know that I will never have to go...

Also a Pascack Pharmacy transfer customer. Since I always saw lines at the pharmacy counter at this Walgreens I decided to call in and make sure my Rx's were transferred and I needed a refill on one. First call a guy answers and when I tell him what I am calling about he says please hold I will be right back. 12 minutes later I am still on hold and soon after I was cut off. Called back a few minutes later and was put on automatic hold with background music. You are caller please hold, got up to you are caller two than I was cut off again. A few years back I used this Walgreens for prescriptions and the service was poor so I switched to Pascack Pharmacy Hillsdale. Since Pascack closed their doors and transferred everything to Walgreens I thought I would give Walgreens another shot. After my call experience I switched to CVS mail order. I should mention the CVS pharmacies are no better than this Walgreens. Much easier to order through the CVS...