Reliable Computer — Attraction in Holyoke

I manage my husband's hardwood floor refinishing company, O'Brien Flooring. My laptop screen broke, & unfortunately, the person whom I had been both purchasing all of our laptops from & having them serviced/repaired by, had since moved away a few months ago, so I was extremely anxious about who to hire to fix the broken laptop screen. My past experiences in attempting to find a computer repair/service always had the same/similar outcomes, either they were completely unreliable, always too busy/unavailable, or took advantage of the fact that when my laptop breaks, I am now unable to conduct my business, & therefore wind up overcharging me, since I was at their mercy. I had been so grateful when I by chance purchased a laptop from someone on Craigslist, who in turn, came to be my go to computer repair person., who was always consistent, reliable, and very reasonably priced, with the only 2 downfalls being he was about 45min away from my business in CT, since he was retired and really only doing repairs for friends & family, he always had to order any parts needed for repairs, so generally the turn around time was around 3-7 days depending on what was broken. THANK HEAVEN FOR RELIABLE COMPUTER!!! I went in around 3pm, Dan had since left to run errands, but I was able to speak to someone there, who suggested I call his cell # listed on Reliable Computer's business card. Spoke with Dan, I explained that I was in desperate need for a repair on the fly, he asked a few questions, I told him my laptop screen size was 15 inch. He said he would return to the store (he wasn't actually planning to return) around 4pm, would check out my laptop, & would reach out to me to go over the details, and that he wasn't positive, but was pretty sure he had another 15 inch laptop that he could take the screen from and install onto mine, and that it wouldn't take him very long if that was indeed all it needed. He called me at around 4:15pm, to let me know I did NOT have a 15 inch screen, my screen was 17 inch, but not to worry, that he happen to have one. He was very thorough & detailed ensuring that I was aware that the screen being installed would be used, not brand new, I said that made no difference to me, and that the original price quoted, had increased by $30.00, to me this was music to my ears! He said he'd be done in 15-20min. I was there around 4:45pm, everything was repaired & in working order!! I was and still am so very grateful! Thank you so very much Dan/Reliable Computer! I now can say I once again have am honest & reliable...

They took thorough care in parsing my issue with professionalism. They didn't just look at it for 5 minutes, find a single issue and said that's all. instead they sat there, spent a good 3 hours recreating every issue I reported in multiple different ways, diagnosed the issue and then called me and explained to me precisely what is wrong. That is quality service. For now, I give 4 stars because the issue is still underway and operations to repair my PC are ongoing. If the problem is resolved with no issue, I will update to 5 stars. If not and I have to come back, it will stay at 4. You see, the amount of true effort put in towards their customers shows a level of passion and professionalism that I highly appreciate.

Edit* I think I found my permanent go-to repair...

Reliable Computer has been an outstanding partner for Lorenzi Health during a critical period of strong growth. They have consistently ensured that we have the computers and technology we need to support our expanding, mobile workforce. Their responsiveness to our evolving needs has been exceptional, and their team is always available to quickly address any issues that arise.

Thanks to their dependable service and proactive support, we’ve been able to focus on growing our business with the confidence that our technology needs are in expert hands. I highly recommend Reliable Computer to any organization looking for a trustworthy and...