The Dam Cafe — Restaurant in Holyoke

Just cannot go here again - loss of basic trust and horrid coffee. Wifi is good yet unsecure. Atmosphere is very comfortable. Food is mixed. Coffee is horrid – weak and just a step above that percolated church basement coffee. Half of the French fries were very overcooked and like cardboard, and there were no equal priced substitutions to the fries on the side of a burger. Order was overcharged, and it was refunded. HOWEVER, the refund would not have occurred if it was not asked what was contained in the sandwich, and notice taken that half of it was missing. Apparently, the sandwich ordered was clandestinely upgraded and then not delivered as such. Most prices are NOT posted in the café, and staff said those posted (for the daily specials) were incorrect (to enable the clandestine upgrade?). So, either they were trying to hoodwink the customer or they’re just plain sloppy in their order taking and handling and/or in their order preparation. The burger was excellent after taking off the excess sauce and re-stacking it so that the sauce is next to the meat rather than sliding all over the once melted cheese that was re-chilled with the abundant sauce. Be aware: there was at least one other review noting difficulties with order delivery, especially where there was an upcharge. With that patron, and on multiple occasions, this place failed to deliver the paid for upcharge items. Sadly, there seems to be a pattern of deception for upcharging rather than an honest delivery of good food creating increased...

The food was good, the service was great, the restaurant was comfortable. The Reuben was better than others that I've had and I'd get it again. The fries, though fairly tasty, were limp. I think it would have been better to fry them a little, remove them from the oil, let them sit for a short time, and then finish frying them. They would be crispier that way which may enhance the eating experience. The caramel frozen drink was disappointingly mediocre--the taste was weak as if it was mildly flavored blended ice; other flavors might be more flavorful. All-in-all, I'd go back and try other menu options.

They had a wide array of oversized desserts that were very appealing to the eye. I should have taken a picture--I've never seen a muffin or a cookie that big. The pan of very large cuts of brownies was almost too tempting, but I needed to pass on dessert.

Every staff member that I encountered was great. Zero complaints about the employees. When we placed our order, we were given a brontosaurus to place on the table instead of a numbered marker. I thought that was really cool and appreciated the uniqueness--bravo! The are also four tables outside under a well-shaded canopy along the front of the restaurant. On a pleasant day outside (like I had during my visit) it was very enjoyable. The inside of the restaurant had a spacious dining area that was clutter-free and easy...

Good morning I just had my first visit and wanted to provide feedback. The young lady who served me was professional, and pleasant so what I am about to say has NOTHING to do with her. I went there for my first visit and loved the vibe the , the baked goods, etc. I first asked any of the baked goods were vegan and was told no (I have an dairy allergy). That’s fine , no worries. Then I noticed that you had an assortment of bagels. I asked the young lady to toast me up a cinnamon raisin bagel. So now I’m waiting, and waiting and waiting and waiting…. I finally asked her what the delay was. She explained that the bagel was still “a little frozen” so she put it in the microwave. She mentioned that the bagels were not made on site (completely understandable). What I didn’t understand was why you would get frozen bagels with Comfort Bagels down the road from you. Also even if they were frozen at some point, by breakfast time they should’ve been thawed out and ready for purchase. Once again she did nothing wrong! But I now question the freshness of your food. Nuking bread is verboten as is selling frozen food. She did give me my money back. Please reconsider where you source your baked goods/bagels from so as to ensure the (deceptive) level of freshness...