TYS Jewelers — Attraction in Houston

I just bought wedding rings here. I am not happy with this purchase. My fiancée ring had a scratch on his band and the store would not fix it or trade it. When my fiancee went back to ask them to fix the ring, they tried to charge us an additional $10 to fix their mistake ??????? I also wanted them to clean my engagement ring and wanted to charge $15. After I said no they charged me $5 to Clean my ring and it looks exactly the same. I do not recommend anyone come here. Picture 1, wedding band with scratch; Picture 2 my ring AFTER it...

Caution when ordering online. Ordered a Seiko presage cocktail on their website 9/15. Got notification of shipping 9/17 sent out. Got a call 9/23 item is actually on back order. I needed the item by 10/1 and they call me almost week later to let me know item is sold out and back order. Either poor inventory management on their end or they sold the watch in person or to someone without discount. Either way, not cool, I would have appreciated quicker response by 9/17 or even 9/18 the item is back order when I needed this as a...

I found TYS through their custom jewelry posting on Etsy. They worked with me meticulously to fashion a custom platinum pendant for a loved one and would plan on coming back if I ever need any other jewelry created because it was perfect! Clear communication on the process and checkins at several points of the design process was greatly appreciated given that this was a fairly expensive piece that I had entrusted them with bringing to life! Highly recommend giving them a call for your personal...