Jumping World — Attraction in Houston

Worst location I ever went. Young teen lady working on the cashier is very rude and telling us how we supposed to make our toddler how to play. We’ve arrived and everything seems fine until the machines not been working. It was our first time ever taking our son to play there. Unfortunately, our toddler didn’t like jumping as he always loved cars and he wants to play on the machine… the machines was already passing over 20 minutes until we decided to leave and we’ve bought a card to play and as it was taking too long for ALL yes I said ALL to start working. The excuse was the machines are down because we just open and it takes more than 20 minutes. We decided to return the card and get a refund once we got at the cashier the young teenager with silly attitude says: “you should let your son jump first until the machines are ready" that’s when we started getting upset and started getting more frustrated with all the situation. She started screaming pointing the finger in our face demanding and acting like she would jump from the counter and face somebody yes! That was her attitude while he manager walked and saw the heated moment and took her side saying she would do the same in her age. First of all there should be more training instead of a cashier handling and say what we suppose to do and how we supposed to act with her disrespect. We left our card there with the money because first of all the simple issue turned into a big thing and we left. I need to phone number for the corporate office to follow on a former complaint about this staff that don’t know how to handle things. We will not be back for sure! Don’t waist your time find a cleaner and with working games it’s about experience location for amusement and this place have zero customer service, cleaning, machines are broken as the other reviews says things over 6 years! Believe it! It just happened with me on...

My girlfriend and I brought our kids here so they could blow off some steam. Upon arrival as we were deciding how many hours the front desk girl Montse asked if we had a waiver I told her it’s been a few years since my children and I have been and my girlfriend had been here 2 weeks ago. She’s like well then you know we have a no denim policy. Obviously we didn’t know that and hadn’t heard of that as stated before my girlfriend and her daughter were just here 2 weeks ago. So we left went changed the kids and came back. Once again upon arrival Montse had an attitude asked about the waiver yet again. First she didn’t tell me I needed a new one for my kids. She didn’t mention it the first time. Then apparently couldn’t find my girlfriends waiver which again she was just here 2 weeks ago. She pointed and said go over there. Like how about ok please go fill out the waiver for us over there. No just go over there. So we did that and once again had to wait in line. Finally we get it all situated. We are paying. She’s being standoffish and acting like she doesn’t care about her job. This is the worst first impression to have on anyone. Highly doubt we will come back to this one. Montse you need to do a better job at being nicer to people. Especially those that you don’t know are in service industry and know how to correctly treat people. To the manager at Jumping World, I’m not sure if we were targeted because of us being a gay couple but I know I’m not happy and feel like we were profiled! She needs better...

I had been bringing my 2 year old here and we were having a good time jumping in the toddler area. It's a good size for him and it was entertaining at least for a little bit. I would also jump in there and play with him unless there were other toddlers in there. If there were other toddlers then he was fine. He had someone to play with and I didn't need to jump with him, just monitor him. But the other day we went and were the only two people in there and a worker came over an told me that I wasn't allowed to jump with him. I was a little shocked because I?had never been told I couldn't jump with him. Plus, he's not going to want to do it if I'm not playing with him or if there's not another toddler there. So he directed me to the much larger area where we could jump together, bit it's huge! He has a much higher risk of getting hurt there than in the toddler area. I get that adults jumping with kids is a safety risk, but if we're the only two in there I don't see why it's a problem, and he won't want to do it if someone's not in there with him. It doesn't have to be me, it can be another kid, but when it's just the two of us I don't see why it's a problem and I'm not going to take him to the big area where he is likely going to get hurt. Also when the worker came over to tell me, he then followed us and watched us as we went from place to place and made me even more mad. I promise, I'm not there to break ypur rules. I just think the system is a...