Crown Hill Funeral Home & Cemetery — Attraction in Indianapolis

My mom passed away on September 10, 2024.I made pre-burial arrangements with Crown Hill Cemetery.I paid for everything in full in 2021.While trying to go through the process of finalizing her arrangements in 2024,I realized a lot of things Andrea did not tell us while making my moms arrangements in 2021.Andrea did not tell us we could pick out the location of my moms crypt,she told us we could only put the year my mom was born and the year she passed on her crypt plate,she did not tell us we could pick out which chapel/room at Crown Hill we preferred to have her services,and she did not give us a tour of the property.Now, it's 2024 and I'm trying to bury my mom and I have to deal with all the extra information that was not communicated to us.First, I tried to resolve these issues with the people who worked in the cemetery department at Crown Hill.I spoke to Bonnie.Bonnie drove us around on the property to look at the different crypt locations and at the same time she was Gossiping about Andrea. Everything Bonnie was saying about Andrea was correct,but when your in mourning you do not need extra stress from the funeral home staff.I was glad we liked the crypt location my mom was in, because if we did not, it would have been more stress trying to relocate her crypt location.While Bonnie was giving us a tour of Crown Hill,we notice other crypt plates with the month and year installed.I told Bonnie I want my mom's crypt plate changed from just the year to the month and year.Bonnie said she would talk to management and it should not cost me anything.Bonnie called me and said your going to have to pay to have the crypt plate changed.Then I tried to resolve these issues with Timothy who also worked in the cemetery department. Timothy began gossiping about Bonnie and Andrea.Once again, when your in mourning you do not want to deal with extra stress. Andrea chose the crypt location for us, but we should have chosen for ourselves.Timothy also said, it would not cost me anything to change the crypt plate.He set up an appointment for me to come in to meet with him.When I arrive, he had a contract drawn up and said it would cost me $1600 to replace my moms crypt plate. I told Bonnie and Timothy I should not have to pay for my moms crypt plate considering Andrea did not give us an option. Then, I had to speak to Crown Hill funeral department. I spoke to Yoshanda about my concerns.She spoke to management and said, management will charge me for the crypt plate. I told her I will be suing Crown Hill.She called at a later date and said management will pay for the crypt plate.We set a funeral date for my mom. We did not know we could pick which chapel/room to have my mom services until the last minute.The funeral department had decided which room we would occupy. The room had big stains on the carpet.The room was not a reflection of my mom. I told Yoshanda I do not want my mom services held in that room. Yoshanda told me about the chapel. We went to look at the chapel, it was beautiful. It was a reflection of my mom, the flowers,the chapel, just beautiful.One suggestion, the water fountain was muddy. It was a mess.Not a good site to look at. Jessica was also helpful.The day of the funeral when my family started to bring food into the repass room, the room was filthy.The countertop in the kitchen area had mice dropping all along the ledge, the tables were filthy, the kitchen countertop was filthy and there were stains on the carpet. I spoke to staff and Jessica about my concerns.No one tried to help us clean the room.My family had to clean the room. My singer did not show up for the services.The pastor told me to have Jessica play music instead.The pastor ask Jessica to play some songs he had in mind,Jessica was rude to the pastor and some of my guests. I had to approach her and ask her why she was being unprofessional.While at my moms services, all I could think about is how this experience at Crown Hill has been horrible no one should have to deal with what we dealt with on the day of my moms funeral.

Sincerely Natasha...

I don't even know where to begin but here goes! This is definitely worth the read! My aunt passed a few months ago prompting the "discussion" that most families dread. I made an appointment and purchased plots for our family at Crown Hill. The service was precisely as one would expect from a funeral home. The person helping was fine, the atmosphere was fine, the meeting room though gloomy, was fine. Nothing more. Nothing less. Precisely as most would picture purchasing plots from a funeral home. I left feeling as most would- kind of in awe at how dismal funeral planning is and felt bad for the people working in funeral homes. Sadly, two months later and very unexpectedly, my mother passed away. We were assigned Victoria Powers to help with our funeral. Let me just tell you...it was a COMPLETE 180 degree experience.

God truly knew what my family needed and sent us an angel in Victoria; she was full of life, bubbly, eager, and absolutely a problem solver. I am not sure what is required to work in the funeral industry and really don't care. All I know is that Victoria hit a home run! This woman is INCREDIBLE. Put it this way, I bought three more funerals from her at our follow up meeting.

Victoria Powers was a machine. She gave us assistance. She cried with us. She texted us the night before the funeral and the night after making sure we were okay. She even came to the house to finalize paperwork when I was beyond aggravated at the ridiculousness of my own personal error on a document that administration wouldn't accept even after I initialed the correction. Sensing my anger, Victoria didn't want to make me drive back downtown so she drove to my home even after I wanted to personally address the issue with administration. She handled it directly so I didn't have to--even after I pointed out there was a mistake in Victoria's business card! Thank goodness Crown Hill wised up and now has a digital contract. When we purchased the three funerals at the review and added vases to my parents plots, it was completely seamless with no admin involved from the customer side. What a complete breath of fresh air! The last thing people need during this time are any outside issues-especially with something as miniscule as a line in a document.

Victoria helped us with what to wear and even made an appointment with a hairdresser as I couldn't get into mine in such short notice. She was there every single step of the way and was never in a "doom and gloom" mood. She was full of life and willing to completely go the extra mile at every turn. We will forever be grateful to her as well as her family as we know she gave up important hours outside of work to assist us.

There is no question we were able to get through this because of Victoria. I pray no one needs Victoria any time soon, but if you do, or if you simply need to set up future plans, you need to request Victoria, even if it means you have to wait in line. This girl is worth the wait and an absolute blessing. My mother passed 5 weeks ago and V still sends me texts from mom as she passes her grave site. That in itself is beyond the kindest gesture.

Thanks, Victoria, for being you! You truly have no idea what a total asset you are to those in times of loss. I can't imagine how you do it but am beyond thankful. Crown Hill has a...

I really didn’t want to even post a bad review here but hopefully I will get a call returned after 10 months! My Son is buried here after passing 18yrs ago and I was scammed out of a lot of money for his first headstone so I was so devastated that I decided I’ll just leave his final resting place as is! Well a few years ago I decided to have a change of heart and try to trust someone enough to go through getting another headstone made and last June it was delivered to my home. I then contacted C. Hill the details so that I could have it placed because of course you can’t place it yourself so I was told it’d be roughly $300 to get that done! Great so the day I was told to call to reach the lady in charge of placement she so happened to be away “having surgery” after I had been given the runaround weekly! I then was “ promised by a guy named Josh that he would be taking care of it and to call him on a Friday and he would “handle it! Monday’s are my free days and since Covid last year I was off 6months WFH so I had a lot of free time to get business taken care of. Today my Sons headstone still sits in the back of my truck in the garage as of the today!!! I contacted them Monday morning a lady answered wrote down my name and still no one contacted me...I would NEVER as a business allow someone to be treated like this, especially when they’ve already been through enough in life. How would you feel every time you opened your door you’re constantly reminded that his headstone still hasn’t been placed! And I’ve literally sat in the parking lot on a Monday waited a while for a worker to come out that I can speak to, but because of Covid the doors are locked and was told I have to call the # on the door! I’m more than disappointed and hopefully I get a call after 10 months of taking it here! Last but not least the older Lady who has answered my call, left a message for me, or even transferred me many of times “Thank You!

Update: I have not nor probably will I ever get a simple call! I’ve waited patiently and even was told by the manager herself I would be contacted was sent a email that she would be out of the office and someone would be contacting me here it is May 26, 2021 and not one call from anyone!!! Just sad and had this been their loved one they would or should feel the same! A sad world we leave in!!! Memorial Day is Monday and of course I’ll be there to visit my Sons site yet again with his headstone still in the garage in the back of my truck! Hopefully I’ll get a chance to talk to someone or at least get somewhere in person!!!!

UPDATE: Monday July 12, 2021 My Sons headstone still hasn’t been placed and was promised a email in May. This company is heartless and I have to deal with them only because my Son is buried there! I’m up and me and my husband was talking about how they still haven’t contacted me…I will try again tomorrow and after that I’ll place his headstone myself and...