I had called yesterday prior to going in when I say that I had called so many times at 9 am & after 9 am & no one ever answered the phone from the actual customer service part, I had to call & speak to security to get some answers answered. There's A few different Admission prices & each Admission doesn't have A description understand & I stated to the security that I really wanted to come closer to 12 noon & the security lady was extremely helpful & patient, & notified me that in order to do the feedings we would have to come at 11:00, because that's when they start.

So, we arrive at the zoo like literally two, or three minutes prior to going to the zoo, we had the Admission plus Explorer pass & A Senior plus Explorer pass, as we get there the gentleman scanned our tickets & told us that we were able to go to the feedings, by this time it's A little past 11:00 am now.

We get to the first feeding to feed the rays & we were told that our tickets weren't activated & that we had to go all the way back to the front entrance & get new tickets.

By the time we went back to the front to get new tickets & try to continue on to do the feedings, they all were completely over.

Paid in advance & only got 1 feeding!

We were supposed to get 5 feedings!

We tried to get on the skyline, We were told that only on the day that we come in, which was yesterday & My Grandmother's 66 Birthday, that the Skyline was done running at 3pm!

It doesn't state that online when I searched for it!

It says Admission plus Explorer pass with 5 Feedings & Unlimited rides.

So, we didn't get to get on the skyline either.

I felt like My Grandmother didn't really get to enjoy her Birthday/time like she should've!

The gift shop prices were ridiculous!

Every ice cream stand, except dipping dots were completely out of their flavors & the Zoo had just opened!

When I say that other than being able to ride the trolley, rollercoaster, & The Dolphin Show, our experience was definitely not what we had expected!

I Thank God for the Dolphin show, because My Grandmother was upset that there weren't even A lot of animals!

The food is good, Yet they give it to you cold.

You're not able to request, "No Salt on your Fries".

I've never heard of the before!

We made the best out of what we were able to do, even though the older lady in the back booth that has white hair tried to down talk us as if we didn't get the Admission plus Explorer passes as I was trying to tell Her that We didn't get to do the feedings to having nonactiveated tickets!

Also, that was the whole reason to paying ahead of time so that we could get the complete & full experience & we definitely did not get to!!!

The Indianapolis Zoo definitely cheated us out of A lot of things yesterday on My Grandmother's 66 Birthday!

One of the other lady's at one of the orange desks even made A smart remark as I had if A piece of candy was for everyone, or just the kids.

The smart remark to her partner that she was helping passing the candy out with as My Grandmother & I had walked away was that, "Every now & then an adult will come up & try to con us out of some candy".

Like wow! Okay Ma'am!

I really wish that our experience had've been better.

Thank you!