Caribou Coffee — Restaurant in Indianapolis

I usually love coming here, but the staff is always so rude. I've had many run-ins with them, either charging wrong or even telling me they can't do anything about it, when my drink was made wrong because "It wasn't on the receipt", remind you this is after I asked the cashier multiple times to make sure she got it right, but that's my fault apparently. However, I witnessed the most rudest thing your staff could have possibly done. A little old lady was in front of me and requested one small black coffee, nothing extra or flavorful. The staff lady is confused and then gets the older lady confused. Finally, after arguing they give her the coffee then a apple fritter she did not order. She told them multiple times, she not once asked for this pastry, also considering how expensive they are. You know what the older lady behind the counter said? "Well I don't want the manager to have to walk up here" REFUSING TO GIVE THIS LADY HER MONEY BACK FOR THE CASHIERS MESS UP!? How can you even do that, then make it sound like the manager is lazy or to good to fix an issue, the store itself caused. I felt horrible for her, she looked upset and defeated when she left. I just can not believe the carelessness of this shop and it's not the first time, then not even take accountability, all to take someone's...

I am a student at IUI, so I go to this Caribou quite a bit with my friends. I haven't had any issues with the staff or my drinks being wrong since they got new employees.

My drinks are constantly not filled up all the way, and my friend's drink hasn't ever gotten the correct toppings (they only add whipped cream and they don't even fill it up all the way). Just today, my drink didn't have any syrup when it was supposed to. The employees are always very nice and understanding when I ask for my drinks to be fixed, but I find it frustrating how often it happens. It seems they need more training.

I bet it is frustrating for the employees to hear everyone complaining about their drinks, and I had grace for them the first couple times. However, it seems too consistent to ignore. I usually don't complain about these things because 1) I work at a coffee shop so I can understand how annoying it can be, and 2) it usually only happens every once in a while. But, since it happens almost every time I go, I felt I need to give my thoughts.

Once again, I still appreciate the employees service and their kindness when I...

I got a cup of tea from this place hoping it would help me with my cough. There were several tea options, all of which sounded great. I went with earl grey with 2 packets of sugar. The tea not only helped me with my cough but tasted great. What's the catch you might ask? This place is known to do drink refills for students, which is very nice and convenient since one can get 2-3 cups of coffee a day for just about $4. Sounds like a dream. I was looking forward to get done with my classes just to go get another cup of tea. When I finally got through a tough day and came to the cafe, I asked for a refill. The barista didn't understand what I wanted at first and then after repeatedly asking me if I wanted to refill my tea, this dude LAUGHED IN MY FACE!!! I was confused and then learned that this place doesn't refill tea, only coffee. I'm fine with not getting my tea refilled but why would he laugh at me?? i didnt know about none of that. I walked away and this man was still...