BuyRite Liquor Kearny — Attraction in Kearny

Very pleased with delivery service until today. I made an order last night and was charged. Never received the order. I was told about a new policy they have about having to deliver directly to the customer’s door instead of leaving items, which I totally understand. Problem is I usually make a couple delivery orders a week and the driver always brings the items into the building and leaves them with security downstairs. This time the driver never entered the building. The young lady argued that the driver called me from “outside my house” and I never answered. Granted the number I entered on the site is incorrect, so they couldn’t reach me, but how would I know about their new policy? And how could I anticipate a problem if I never had a problem before. And on top of this I had to ask to be refunded. Most times a simple APOLOGY is all that it takes and apologizing doesn’t admit wrongdoing; it acknowledges concern. I also suggest you note on your website that delivery orders require a signature if that is indeed your new policy.

UPDATE: Owner reached out to me with an apology and offered his personal attention to my concerns. Thank...

Very poor customer service. BuyRite processed our order incorrectly and delivered it to the wrong address. When we didn't receive our order we called and the owners refused to help us and still charged us.

I called and sent them a screenshot of the delivery address we provided in their Kearney BuyRite app and it didn't match the delivery information they had listed on their end. So maybe there was a disconnect in their system, but BuyRite Kearny did not try to reconsile the fact that they did not deliver our order to the address we provided.

I had to dispute the charge through my credit card since BuyRite would not refund our order or replace it. The only thing that would tell us over the phone was that everything was...

Rude experience almost 80% of the time I come here to spend my money.

Staff is not friendly when walk in, they will see you struggle and they keep moving.

Every customer is important. They undervalue my business. This is not the first time. So I am writing this review to share awareness.

I also submitted a complaint to Kearny's City Hall in regards to possible discrimination that is being recorded on a daily.

⚠️ WARNING ⚠️

If you look African American or have melanin, they will suspect you more than a person who does not have a much melanin complexion.

I rather buy in my local town instead of stopping here.

Won't recommend this business to my associates unless they are ok with a little racism and profiling every...