AL Studio - Kirkland Art Classes, Camp & Party — Attraction in Kirkland

The conversation reached a new low when the person threaten me saying "You want to calm down if you want your daughter to have a spot this summer".

Very bad customer service, bad attitude and I got a threat from them.

I signed my daughter up for summer camp in May and got a confirmation order. 2 months passed, I called to double check the the scheduling, to my surprise my daughter was not signed up because the payment didn't go through. Naturally I am panicking because my daughter was looking forward to it. I tried to resolve the issue but the attitude that I got them is "we didn't receive your payment, we classes are full, there is nothing we can do". Firstable, they online sign up system is bad, that's why I got an order confirmation but the payment failed. Secondly, they do have record of me signed up but because the payment failed so they just ignored it, no one tried contact me. Basically the attitude is "if we didn't get your money then it's not our problem". I tried to contact the manager, but I was told she doesn't have an email address and do not have a direct phone number that I can contact and they only forward the issue to the manager if the issue is "bad enough". I can email their generic address, it'll take up to 2 business day for someone to reply. I got very frustrated because it seems like they do not care/understand the situation. The conversation reached a new low when the person threaten me saying "You want to calm down if you want your daughter to have a spot this summer". Wow..... I wouldn't dare to send my kid to a place that place that would...

My two daughters (ages 7 and 5) have been at the half day art camp at AL Studio this week and I'm honestly floored out how amazing it has been. Every time I pick them up from camp, they are happy and filled with excitement, filling me in on everything they've learned. They are excited to go every day and it has been a wonderful opening to the world of Fine art. Best of all, it is a fantastic value. Every day they come home with a new, fun piece of artwork - a canvas painting, a chalk drawing, a t-shirt, etc.... I highly, highly recommend AL Studio's camp and will definitely be checking out classes...

My daughter attended camp there for a week and she has loved it so far. She has come home with artwork that she is proud of and also reports having a good time. A couple of issues: the space is awfully small for so many kids. The space designated for the kids' backpacks and lunches is chaotic and disorganized. Their summer camp page states that snacks will be provided for the kids but so far no snacks have been given to the kids. After I realized that on the first day, I started sending her a mid morning snack. It would be a much better experience if they made the improvements...