Goodwill Store & Donation Center — Attraction in Lakewood

Great selection and prices!! I recommend going to this location! My one star is only for the employee Jesse ☺️

He has a very negative energy. Coming from a manager myself, I wouldn’t keep him in the front checking out customer’s items. He obviously hates his job and his customers annoy him.

First thing out of his mouth when I approached the counter was “how many items do you have” with an unwelcoming tone. No “Hi how are you” & what kind of weird question is that? Why does it matter how many items I have?💀

After that.. a looongggg uncomfortable silence.. then Him very bluntly: “Do you want to round up? I politely tell him no thank you. He then throws me an annoyed attitude and says “It would only be like a dollar”. (He obviously was not satisfied with me not wanting to round up and wanted to make sure I knew that.) I again, politely told Jesse no thank you.

Jesse then continues scanning my items in silence, tapping his little screen with a slight aggression. Once finished he then very aggressively hands me all my items.. like he was quickly throwing my items into my hands. Note I said hands.. he never offered me a bag. The way he was going about the interaction felt like the quicker he could hand me my things the quicker I could get out of his face.

Lastly the cherry on top! After he finished forcefully piling all the clothes I bought into my arm he looks at me with the fakest smile I have ever seen and says “HaVe A GoOd DaY 🙂”. The energy he was giving felt more like “bye. get out of my face now!”

Jesse I hope you read this and fix your attitude problem. If you hate your job quit. I doubt you would be missed.

And to Jesse’s manager I hope this is helpful information hopefully you can use this to help get him out of there. He is the complete opposite of customer service. And is hurting your business, I would have totally rounded up if the person asking me was kind, respectful, and...

Was my goodwill store… today around noon there was an older lady at the register with short white hair. She didn’t look happy but was talking to all the guests. There was an older Asian lady in front of me well dressed and had a couple shirts to buy. She got up to the register and had a thick accent asking if she could get a senior discount. Immediately I could tell the lady behind the register became a little agitated and I stepped in and told the register lady she was asking about senior discount after they were going back and forth about how she can not understand anything . Everyone understood so idk why lady at the register was playing this. She said only teachers today. The Asian lady thanked me and so did the worker. The second it was my turn at the register the worker made a snarky comment how she has to learn Spanish apparently. I felt I needed to stand up against this racism that I felt was uncalled for. I told her it was English the lady was speaking and that she was a nice Asian lady. I mentioned how beautiful the world was with everyone’s differences. She asked where I was from because I had said ma’am. I told her here in Lakewood. She mentioned that she can’t say that because someone complained that it made them feel old… I am assuming on this that she was saying that towards me given her racism and disgust for the Asian lady. I will NEVER be coming back here to spend my money and support people who are like this. I am disappointed in goodwill supporting and hiring people like...

I used to love this Goodwill and new people who worked at it even a few years ago. But ever since the fire happened and they've redone the inside it's just an absolute mess. Everything feels pretty empty. The hard good side is the nicer side to shop. Even though there's not really any system to any of it. But once you go to the soft good side all bets her off. None of the clothes are sorted. They're barely sorted by type, but if you're looking for anything by size you're going to be SOL. You will literally have to look at everything, I mean everything. If you want to find what you're looking for. It's really frustrating even to shop for just cargo pants, which is what I came for. It's just such a pain to go through the whole rack just to find maybe one item that will work. Because none of them are sorted by size. I've had better luck at literally any other thrift store than I have here. It's really cramped, and it's really hard to even get through any of the areas. There's really only one main aisle dividing the men's and women's clothing section and other than that there's just kind of round hangers where the clothes hang All hugging around you. And there's no really since or motion to it. It looks clean, it looks inviting. But shopping there is just honestly a nightmare. The prices are pretty good, but I don't think it's honestly worth the hassle. Unless you spend all day there you're not really going to find what...