Spin Bike Shop — Attraction in Lakewood

I took my bike to Spin Bikeshop for a tune up in 08/07/2020 to prepare for autum as I prefer riding in cooler weather. I was prepared to pay the $70 price confirmed over the phone for the Quick Tune plus (the price is not shown on the website at this time). When I took my bike there, the guys recommended there were some other things that could be adjusted / fixed, in all what was supposed to be a $70 tune-up turned out to be $91.80 (including taxes), which I was fine with. What I was not fine with was the later charges and the amount of disappointment that I still feel a month and a half later. After the initial tune up (and the $15 of recommended extra adjustments, I was left with a bike whose chain skipped as I rode it. It is very frustrating to go on a bike ride when the chain skips after every 5-6 revolutions. I called the shop, they told me they'd look at it and take care of it. I returned to the bike shop some weeks after the original Quick Tune plus so they could fix the chain skipping. I was charged a further $10.80 (including taxes) for what they indicated needed a derailleur adjustment. In my most humblest of opinions, this adjustment should have happened with the Quick Tune. After taking the bike to get the chain skipping fixed, I test drove it outside their shop which is a flat road, the chain didn't skip so I left under the impression the issue had been fixed, but feeling cheated that it cost a further $10.80. When I took the bike out on the towpath trail at Cuyahoga Valley National Park where the terrain is not flat and requires more force to pedal than one would on flat land, I noticed the chain would again skip every 5-6 revolutions. This bike ride turned out to be one of the most frustrating in my life. Having to constantly re-adjust your pedaling because the chain skips is not my idea of a fun ride. The $100+ spent on tuning up the bike should have taken care of this issue. Hell, in some cases $100 gets you a cheap brand new bike. I will not go there again to spend money on something that should have been fixed from the start. To make a long story short, if you don't want to spend more than you intended, don't go to Spin Bikeshop. If you want to be satisfied with the service they render on your bike, don't take your bike to Spin Bikeshop. If you don't want to still be frustrated months after, don't take your bike to...

Spin bike shop has been taking care of me and my bikes for 5 plus years. My first experience was as a new cyclist in February when I came in to gather information about purchasing my first “real” bike. They were super knowledgeable, took the time to talk to me about what I am looking for, and was able to recommend the bike that I still love to this day (went into another bike shop earlier...they didn’t have time to talk to me even though there were no customers in the shop). During my first half Ironman race, I crashed my bike twice, and barely finished the bike with one brake, one working pedal, and one arm on the aerobar pad. It took a few weeks, but they worked with me to put my bike (a brand they don’t sell) back together and racing again, even with my power pedals that they didn’t originally sell me. Incidentally, this bike was purchased used, and Spin, after looking it over, discovered a half eroded front fork that might have resulted in a horrible accident (they found a replacement fork after calling the company). More recently, I was looking to add to my now growing stable of bikes, this time, looking for a stiffer, racier ride. There was a bike on sale that I inquired about, but after working with me, recommended against the bike due to the fit. Still looking for my N+1, and hope to give them my business when the new bikes become available again in the fall.

Truly a very special place with very special people. They have my loyalty and recommend them without...

I finally have my replacement bike and I couldn’t be happier! I absolutely love how this all turned out and I have to give Mitch at Spin Bike Shop in Lakewood ALL of the credit. Seriously! Talk about going above and beyond to help a customer out!...🥰 He went way out! Basically, the frame on my new 2020 Diverge (still a baby at less than a month old) was damaged. I took it back to Spin to see what could be done. That’s when Mitch took the bike from me and said “I’ll take care of it”... from there he called Shimano, Praxis, and Specialized in order to start a warranty claim, and about a month later (and all of this during a pandemic mind you), I now have the brand new 2021 Diverge frame, a whole new GRX groupset, and a few other “bells & whistles” that just go way beyond your average bike shop. I also asked him if he could “pimp my ride” a little bit which he did awesomely on. Who does all that?! Anyway... just call me seriously impressed... cause what he/they did was...