Blue Ridge — Attraction in Lehighton

This company is so bad I had to negative review it twice.

Let me give you a timeline of my 8 months with blue ridge.

LIE NUMBER 1.

I begin service with them by the women in the lehighton office telling me that I cannot use my own router because it doesn't meet their specifications. This is aggravating but I agree to use their router. The blue ridge tech comes to install the cabling. I ask the tech if we could use my router, he says that would be no issue and inputs my MAC address, like magic, I have internet with my own router... like they told me I couldn't.

LIE NUMBER 2.

I don't know if an update took place or something but about 2-3 months into service my internet went down. I go into the main office in lehighton. Again the women tell me that my router doesn't work. Imagine that. You're using the router for internet and they're telling you that your own experience isn't true. Now obviously I'm frustrated so I go home from the blue ridge office and call blue ridge (You know, the office that just told me I couldn't use my own router), the person on the phone inputs my MAC address into the system and ONCE AGAIN, LIKE MAGIC I have internet!

LIE NUMBER 3.

Now I'm at 8 months of service with blue ridge. The entire time I've had their service it has been going through MY. OWN. PERSONAL. ROUTER. Now we're going to move from the 1st floor apartment to the 2nd floor apartment. Essentially I just need my cable to go from the downstairs window, to the upstairs window. What do you think blue ridge told me?

MY ROUTER DOESN'T WORK AND THEY CAN'T LET ME USE IT! The router I've been using for 8 months with zero issues (aside from blue ridge telling me it's an issue) the router I'm ****WRITING THIS VERY REVIEW WITH!!!!!!!!!!!! So you've got a customer with internet service on the first floor, but if they move to the second floor their internet wont work because the same router won't work on the second floor?? WHERE IS THE LOGIC? SOMEONE FIX...

DO NOT USE THEIR SERVICES

I'd give a -1 star if I could... I have never experienced such inconsistent internet connections. For supposedly providing "fast" internet service, it must be compared to that of mid-90's dial-up. Wi-Fi connections drop entirely almost daily, for what I'm paying for, I should be more than capable of watching a video in at least 1080p, but can barely get 720p on a good day. Cable is tied to the internet service, and there's days that I can't even watch the morning news. Websites consistently give "connection timed out" errors. Facebook can't even load on top of the line cellular devices when connected to Wi-Fi 90% of the time. Blue Ridge has a near complete monopoly on my area, allowing for exorbitant rates on less than mediocre services. "Have you tried resetting your router/modem?" Yes. I have, multiple times. my firmware is up-to-date, my security protocols are appropriate. I rarely have more than 3 devices accessing the connection at any one time. (two iPhones and a Laptop). It's an absolute shame that such a shoddy service is provided in an area 20mi from Allentown, 20mi from Reading, and 60mi from Philadelphia. I can't imagine how much worse it can be in more removed parts of their coverage area. I can not, in good faith, recommend this ISP to anyone. They charge top rates for bottom rate services, and can't be bothered to improve upon it in any way. Just use your cell provider's mobile hot-spot, at least...

This internet has more drops than a DJ at a music festival. I’m laughing so I don’t cry at this point. I have had Blue Ridge for 4 years and have had techs out more times in the last few months than I did in my previous residence that I lived at for 12 years (that was serviced by Comcast and Verizon). If I could switch providers, I would, but this is unfortunately my only option. This is so incredibly frustrating. I work from home so this is more than just a minor inconvenience. As soon as more options are available, I am done.

Editing original review since I cannot respond to whatever puts the same response to everyone. What do you think I have been doing? I have called so many times, I have the numbers I need to put in to get to the right person memorized. I have spoken with level 2 in the last 2 weeks more times than I have spoken to my parents in the last 6 months. I have had more techs come out to my house than I can even remember at this point. I had to call again today for the SAME ISSUE (7/2/24) and they scheduled another tech visit…but apparently that’s no longer happening (although I wasn’t informed of this) and since I don’t have my phone glued to my hand 24/7, I missed another level 2 call that I didn’t even know was coming through and now no one can get ahold of them, so now I’m sitting here waiting again. Waiting to see if a tech shows, waiting for another call, waiting for internet to go...