Englewood Camera — Attraction in Littleton

As of the past year, my experiences have been worse and worse thanks to one sales associate in particular. I used to enjoy visiting here for many reasons throughout my Photography journey, starting in 2016. I have purchased vintage camera gear, tripods, used lenses, developing services, seamless paper and Moab printing paper. I have also sold some lenses in order to upgrade.

This one sales associate is consistently awful, like a used car salesman. His demeanor is one of superiority, and anything you say to him goes in one ear and out the other unless it suits what he wants. I bought a used lens from him a year ago. He told me the price, then raised the price right as I went to pay. When I confronted him about this, he told me he would get me a free lens filter, which he grabbed out of some bin they keep full of old gear they get with used lenses they've bought. This thing was in questionable shape. When I said I would rather get the price he told me, he cocked his head to the side and said, "but you got your free filter." I felt sick with the experience but let it go and made note to avoid him in the future.

Then, today I arrived ready to purchase a mirrorless camera and two lenses; specifically a 24-70mm and 70-200mm. This associate approached me and asked me what brought me in. He told me that he had someone coming specifically to see him so he would only help me until she arrived. When I told him what I was looking for, he asked if I would buy used. I said that I would only buy lenses used, not the camera body. He spent the next bit trying to convince me to buy the used mirrorless body he had on stock He kept insisting that the used one, "only had 1000 clicks on it" and asked me if I knew how much a new body cost. I told him that the price difference was only $400 for new and I told him no at least two times before he rolled his eyes at me and put the used to the side of the counter. He then proceeded to try and convince me to buy Tamron and reassured me that, "I do not make commission" (which is always a calling card of hiding some other intent in sales). I told him that the Tamron he was showing me was a 34 - 135, not the 70 - 200 mm that I wanted and he went on and on about how the only difference was that secondary market lenses are heavier. I honestly feel as though he wanted me to buy Tamron so that I would have to return in the future to upgrade to what I actually wanted.

It's evident that this sales associate in particular does not have you, the customer, in mind when he does his heavily curated sales pitch to you. His air of superiority is misplaced, as I have a strong understanding of photography and my photography needs. Englewood Camera lost out on a $8000 minimum sale today and any future business I may have...

Okay I wish I had thought to take pictures while I was here so this review would get noticed more but I’ll try to do this some justice...

THIS PLACE ROCKS! I was on the hunt for lighting gear -which I know next to nothing about- and I walked out of a more popular camera store because I didn’t feel welcome at all. I did a Google search and Englewood Camera & Photo popped up. They were a little out of the way for me but something said, “Give them a chance.”

I arrived to a pretty unsuspecting corner store located in a small strip of photography and printing shops. I walked in and I was greeted by 3 guys eager to help me out. I chose Mitch as my guide.

Mitch walked me to the lighting gear they had and proceeded to educate me on the basics of lighting equipment. This guy seriously needs a BA or a MD or just ANGWC (Awesomely Nice Guy Who Cares) after his name. I just kept nodding and laughing because he knew his stuff but wasn’t a mindless drone spouting out info. Needless to say he steered me straight and made suggestions that worked for me, my needs and my budget. No frills. No overselling. No commission behind the scenes. Although to be honest if he was paid on commission I might have bought more just to show my gratitude.

Even after I bought all the gear I needed and knew where to go to find additional items they were short on, Mitch walked me over to their camera case and took the time to explain a newer camera system that I had been eyeing for a while. Again he didn’t try to push me to buy it, he just educated me.

The point behind all this: I WILL BE GOING BACK FOR MOST IF NOT ALL MY CAMERA NEEDS FROM THIS DAY FORWARD.

Thank you Englewood Camera & Photo! Thank you Mitch for making this easy and fun. I hope someone finds this review helpful because all I could think about when I left was that I am telling all my photography friends to check...

I used to think this place was great when my friend went to the local community colledge near by, so decided since i had some negatives that needed scanning to give them a shot. The people seemed nice but still no phone call to pick up negatives past the time they told me they would be ready. Called, and they said, oh we don't normally call, we just expect you to show up around that time we say. Um, okay, sort of seems rude since most other services if you order something let you know when your order is ready by phone or text, and sorry, but i'm a fairly busy woman with plenty to do so to think i'd just pop by as if i have nothing else going on is rude. Then i'm told why they are not ready is because their scanner broke right before they went to scan my negatives, okay, i get technology breaks down, so i asked when will it be ready, and was told, soon, and did get a called two weeks later. Now having some time, put in the CD-R to find out that out of the 115 negatives gave them and paid for they only scanned 95 of them and charged me for all 115 but didn't scan all 115 only 95. Wow, don't know what happened to this place, but i will be going down and do want my money back cause this is just bad business, nice on the outside but not finding the quality within that they used have as people to pull this rudeness and unprofessionalism on me. and it dose bum me out cause would rathe buy and use local people and support local businesses but if they aren't going to be professional then i'll have to go somewhere else and if means a bigger chain thats not local then so be it if your going to treat your community like this, so yah this bums me out and...