Los Angeles Helicopters Dba Lite Flight Helicopters — Attraction in Los Angeles

Dear team, We have received a helicopter tour and we paid extra $50 To have our private tour , Because as it’s mentioned, they have a group of people more than four but if you wanted it as a private, you can pay $50 , But at the end They gives us a very small And ordinary Helicopter Which operate with Manual Work And very very old one Everything is manually And it’s fit for For training purpose not for tourism, and also the pilot was nervous all the time, and he is talking to the bridge mostly at all the trip , And we cannot blame him Because he is trading with a manual helicopter , But The company should be Transparent With the table fried and the expectation because all the other companies which we look at, they have a new helicopters I mean Not an old one from the 17th or 16th I don’t know from March century, is it? , actually, we want to get our money back because we didn’t enjoy it at all. We was nervous with the pilot because he is nervous as well and we feel like we can fall down at any time, I don’t advise anyone to try this company. Maybe he will be crying from inside because of the safety, One door was semi opened while we are flying! , I don’t know how You guys manage this you are laughing on people or what ? And How it’s certified to do tourism activities at this level ? Look at the companies near to you and you will understand that , one more information at the beginning the pilot shows us that there are many aircraft at the airport and he said that this is the only available for us at this time and we cannot do anything so we feel like we don’t have anything to do you put us in a situation and convinced because of the pilot He convinced us to have the right, but once the flight started all the time we spend all the time hearing the tower And the Pilot very nervous , we couldn’t speak to each other. We couldn’t hear each other. The headsets were very very, very very old. Critical, I don’t know what century Maybe from the 15th , It’s look like refurbished .. I want my money back. This is unfair

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The Pilot were told about the complaints and he told us to tell the company and to send them an email to check if there is a found because he said that I want to help you with that and this is your right to complain, but I cannot you have to complain with the company itself , I don’t want To complete with conversation I want solution and if there is no solution, I’m advising people Check the website and the details before anything and ask the company itself before doing any other...

I wanted to take a moment to express my deepest gratitude and share a truly magical experience we had with your exceptional pilot, Frank. This Christmas, our family embarked on a journey with your company that turned a potentially difficult time into a memory that will warm our hearts for years to come.

Christmas has always been a challenging season for our family, but this year, we decided to break away from tradition and do something extraordinary. Little did we know just how extraordinary it would turn out to be.

As we soared through the sky with Frank at the helm, the weight of our worries seemed to lift with each passing cloud. The panoramic views of the landscape below were nothing short of breathtaking, and the crisp winter air filled our hearts with a newfound sense of joy and wonder.

What made this experience truly remarkable was witnessing the transformation of my uncle Robert, who had never set foot in a helicopter before. As we took off, his initial fear had him paralyzed, tears streaming down his face. Frank, however, proved to be not just a skilled pilot but also a compassionate soul with a remarkable ability to connect with his passengers.

With every reassuring word and gentle maneuver, Frank guided my uncle through the clouds, coaxing him from a state of fear to one of sheer delight. It was like watching a child on Christmas morning, discovering the magic of the world for the first time. The way Robert's eyes lit up and his laughter echoed through the cabin was a true testament to the magic that happens when you step outside your comfort zone.

Frank's expertise and kindness turned what could have been a nerve-wracking experience into a Christmas miracle. Our family can't thank him enough for the gift of flight and the joy he brought to our hearts. If anyone is looking for a helicopter experience that goes beyond the ordinary, we wholeheartedly and enthusiastically recommend Lite Flight Helicopters and specifically, the incredible pilot, Frank.

May your company continue to spread the magic of flight and create memories that last a lifetime.

Thank you Frank for our Christmas Miracle in...

The helicopter ride was great, driver was very friendly and although we did the 15 minute ride, it was still very enjoyable.

That being said, our flight was scheduled for 5:30 and we did not take flight till 6:45. The communication for this delay was very poor as when we arrived we were directed to a waiting room to "hang out for a bit and play pool." We adhered to this, not knowing we would be waiting there for over an hour. When I went to the office to find someone and ask what the delay was, nobody was there. Eventually we were met by the manager who was coordinating, who was very kind and explained why things were late: he said that someone had showed up 30 mins late for their flight. My question is why would you not just cancel them to avoid this problem? Also, the least you could have done is informed us about the delays prior to us coming 30 mins before like we the email advised us. I also was advised by the pilot several times that I should not book 15 min helicopter rides, while he may be right, why list this an option on your booking site?

We were not given anything other than an apology for this delay, which ended up altering our entire day's plans.

Again, the ride was excellent and still worth the money and 15 mins was still very fun for first timers, so don't worry about that. Would totally do a ride like this again, however, not sure if I'd trust management to make wise decisions when it comes to respecting people's time. Think that management can use some better customer experience/service improvement. Apologies were kind and sincere, but when you inconvenience someone that much without any prior communication, an apology doesn't cut it, as this is still a very premium...