I am having one of the most shockingly worst customer service experiences I've ever had with Home Depot + specifically this location.

Backstory: I purchased a customizable glass table top on August 31st, 2020. I had a hard time finding an employee and after being called on the microphone and waiting in a chair for 20 minutes someone finally came.

I was told it would be delivered to the store in 2 weeks. The day came around for it to be delivered to Home Depot, September 15th. I realized no one had called me to let me know it was ready on September 17th so I called. After waiting on hold for over 30 minutes, and once they located my order they said they were unable to locate it in the store but the shipping mentions it was delivered there. I asked when since it was supposed to be there the 15th and wasn't and they couldn't give me a reason.

I had to go on a family trip and assumed they would be able to follow up with me once they located the order. On my trip, no call, no email.

I came back and called. Again waited 45 minutes on hold. This time it was a mixture of a phone ringing and someone answering it for half a second then putting me back on hold. Once I finally reached someone they told me "Oh it's here!" Annoyed I get in my car and drive to pick it up. At least this back and forth is done.

I pack the box in my car and take it home only to open it up and it's the wrong shape and size. I called, was on hold for 30 minutes and explained the vendor sent the wrong item and I need it to be resent to be correctly. This time speaking to a manager, GUS!

GUS was kind and told me he would refund me the cost and call me on the next business day with tracking information. It is now October 16th, 2020 - refund no call.

I called sometime a week and a half ago only to be told it would arrive October 10th, and it's 6 days later and I'm currently on hold for 27 minutes with a phone ringing and ringing just to speak to someone, anyone!

I could literally drive to the location, wait in line and speak to someone quicker than this.