Royalty West Banquets — Attraction in Lyons Township

We spoke with a lady named Hellen who showed us the castle room which we loved how it looked and fit our theme. During the showing and contract Hellen stated the room sits 70 to 120 people. She also stated that since we are having our wedding on a week day. We could use the room next door for a dance hall or to hold the ceremony. Contract was signed and off we went. We went to a tasting back in February 2019 which was good. They didn't Serve all items they had to offer. Sad since I was doing family style and I had to guess for some food if they would be good or not. During this time I spoke with Hellen again regarding chir covers and tables. She said that white, black and ivory were free for table. Hellen never mentioned there was sizes or anything. PLEASE KEEP THIS IN MIND.In end of September 2019 I sent an email regarding our food choices, table, and chair covers. A different person contract me named Christina asking me about our final count. Mind you final count number wasn't due till 2 weeks before the wedding. I asked to meet to go over something's thinks due to I wanted to clarify somethings. My husband, my father and mother in-law, and me heads over and meets with Christina. During the meet she was trying to upsell when we said no and admitting she was trying to get us to spend more money. Christina make comments about my wedding since it's on holloween that she has had issues in the past from other wedding causing damages and being crazy. I told her it's not going to be like that. She then said table covers are $10 each and on top of that the room that was offered to me was now booked for another wedding... I was shocked and upset. We went in to the office and I asked questions about how was this going to work with 2 wedding be so close to one other. Christina responded with the DJs need to respect one another.... I was taked back by this comment. I then ask what about the bar? Since it on my side how was that going to work? Christina responded with theres a window and there will be another bartender. Christina then asked would we be married the day of the wedding? We told her yes... During this time I asked when was this other wedding booked. She responded with the day after you did. Me not know what to say next I left. Now I recieved a packet from Hellen in the beginning so I looked at it. I seen that there where so many issues so I returned 3 days later and spoke with Christina. I asked more questions as the following. Why are the tables covers $10 when here in this packet I was given by Hellen it says black table covers are free and even Hellen tolde they were?. How are DJs going to respect one another when there job is to entertain.? When toasts are being made are we going to hear them or is it going to be a battle of the DJs?.Finally why was we offered, promised and not contacted about the room next door?.Christina kept saying it's not in the contract so I don't know what you want me to do. I need to talk to the other party since they booked 2 months ago... I looked at he and repeated 2 months ago? To which she replied yes... I was so upset I asked for Hellen who did the contract and said do you two not communicate with one another? At no time did Christina get Hellen or offered a solution or compensated for all the hassle. To which I said why can't they go upstairs since I was the first to book, no one look like they want to fix this. Christina said I'll talk to the other party and we will see. We left I was still upset since the day was getting closer.4 days pass and I recieved and email from Christina stating. The other party had similar concerns and are now upstairs. I responded with thank you and I'll see her 2 day before the wedding to set up.The day of set up... I head over to Royalty west banquets with me mother in-law. As we are setting up Christina and her employees kept spying on us not saying a word. We felt uncomfortable and upset but we tried to pay no mind and finished up. Day of the food was cold and served late, staff was rude and running into guess with there cart. DO...

We came here for a funeral luncheon. We had been here years before and felt comfortable choosing this venue. However, never have we been treated so poorly as we were at this luncheon, here or anywhere for that matter. We had family from out of town and we expected to have a few drinks before lunch since we paid for the open bar. Although bar isn't the term I'd use when there were no bottles/cans of beer and a bottle of Miller Lite was a tradition with our loved one who passed. Moving on, the glasses for mixed drinks were about the size of a double shot glass - which is very small. Pitiful. I was running around trying to make sure everyone was there and our guests had everything they needed and by the time I got my first little drink, we were being HERDED to the tables and told to pick chairs because the food was coming out. There was NO COMMUNICATION between the person footing the bill (my family) and whoever was running the banquet room, who we never met, and that is not right. I will say that the food was OK, but we were rushed out the door before we could have another drink and reminisce, which is the point of the funeral luncheon! I personally didn't even get to eat because I asked my seatmate to hold my plate while I checked on a few disabled relatives, and when I returned minutes later, my 2nd drink which was full and my plate of food that hadn't been touched had been taken away because we were being moved along to the exits and out. For approximately $2000, I expect not to be booted out the door before we are finished. It was a funeral luncheon. We didn't have time to do one single eulogy. I am overwhelmingly disappointed in the communication between us and anyone on staff at Royalty West on that day, and the fact that we did not have a hostess of some sort to make sure our needs were met was just bad business. It's a beautiful venue but I will NEVER go here again. It's a shame. People don't need additional stress when they have already suffered a terrible loss of...

Beautiful place, but sad to say, that was all that was good about it. After the ceremony and pictures it was time for the reception. As everyone got seated, it started to get super hot inside, and as all the guests started sweating and then complaining, we asked about the A.C. and was told they would see about it. About an hour later inside the brides changing room it was like a sauna. The room had an thermostat that did not work. We let the staff know and again we were told they would check on it. The staff also said they have to call the owners to ask them about the AC., but sadly nothing was done. Later the AC came on for about a half hour and turned off again. It was so uncomfortable that little to no ppl danced do to how hot it was. We decided to open the patio door to get some type of ventilation going. Food finally came, and we all were disappointed as the roast was super dry and pasta was cold. So, about an hour before we had to leave someone there whom I assumed worked there started to close the patio doors as myself and a few others were still out on the patio. He closed them, but said nothing to us as to the door lock and we have no access to get back in when they closed. So we were outside knocking trying to get back in, as someone heard us and opened the doors for us. There was one bartender whom was so friendly and made great drinks, but the older lady bartender was so rude not only to the guest but to her other bartender. Towards the last few minutes we had asked for some water and was told no because she was cleaning up. We said if we pay you can we get some water and was then ignored. Before, when she made the drinks, they were awful. She made most drinks wrong. For example I asked for a long island she gave me rum and coke. Another person asked for a tequila sunrise and he got vodka and pineapple juice. This place was so disappointing and I will never book any...