F.W. Webb Company - Malden — Attraction in Malden

Your on your own. Don’t ask for ANYTHING! unless you have a part number. Maybe it’s just me but when I go to a store and speak to a salesman, I expect them to know their products and how they work. I expect that when I describe a problem, they help find a solution and SELL ME the product to fix it. At Webb you may as well have a robot in front of you. Do not ask for opinions, do not ask for ideas, do not ask how a product works or what it’s made of. When you go there, expect to serve yourself with part numbers that you brought with you from your own research online. Expect grunts of disgust when the smallest amount of work is needed to be performed. Expect the most outdated point of sale you have ever seen, short of handwritten receipts. A cash sale requires the guy to walk across the room to the office to get change. Anyone hear of a cash register? I do shop here though.......in an absolute emergency when no one else in 20 miles has it. Other than that, call supplyhouse online because they actually care enough to want your money, so...

If you are looking for: The worst customer service Sales reps who don't acknowledge customers upon entrance or while in the store Lazy Sales reps who refuse to get off of there computers Lack of knowledge about their products Unfriendly environment Then you should absolutely shop at this F.W. Webb in Malden. As a contractor who went in to this location to update some of my properties with their kitchen and bathroom appliances, I was beyond disappointed. Whoever runs this place, let me give you some sound advice, fire all of 6 of the women who work for you. I never leave reviews like this, but this experience was disturbing. Not ONE of your Sales reps was helpful or even acknowledged me. To the owner, I am honestly shocked you are still in business with this "team" you hired. Unfortunate because you do indeed have high quality...

We had an outstanding experience working with Lauren Sanford at FW Webb in Malden. Lauren helped us select all of our bath fixtures, vanity, and countertop. She was incredibly knowledgeable about all the products and really took the time to understand our needs and budget. Lauren worked with us to ensure we got the best products at the right price point, and her patience with our many questions was impressive. We met with her three times before finalizing our order, and every interaction was seamless. The level of personalized service and attention we received was far beyond what you’d expect from a big box store. If you’re looking for great customer service and expert advice, I highly recommend working with Lauren. She is fantastic. Overall, a...