TruFit Athletic Clubs - Midland Dr. — Attraction in Midland

I'm a membership holder here and have been getting a run around this morning on the phone with their customer service. I'm sorry for the poor review but they do not have a complaints department. Only people to complain about grievances or GMs or Regional Managers who have seem fit to not take phone calls. Just emails. I went to the portal to update payment info. I click on transactions and see two scheduled drafts for around 48 dollars for "Gym Improvement". For 8/12/19 and for 8/12/20. Recently a location in Midland Tx was taken out of commission forcing people who hold memberships to pack into the remaining two. My husband and I have complained about lack of cleanliness, the cramped fashion and old broken machines. I would think taking those constantly broken down machines out of service to at least relieve the congestion. My grief is that they are worst off right now than gyms who cost 10 dollars a month when TruFit boast being a luxury gym. There is a constant worry of getting into an altercation with another patron here because of the gym set up. I asked if they plan on opening another gym to relieve the pressure after closing one and the corporate headquarters didn't have an answer. I said that them closing a gym in my area after signing my contract should allow memberships to at least air their grievances and to be allowed out of their contract. Much less apparently I'm funding gym improvements after the quality has gone down? Trufit is not living up to its "luxury gym" name at all. It is inexcusable to not have a department to hear these gripes but that's how you get reviews...

I like the environment of the gym, people and friendly and you can easily enroll with someone there. But I've got couple concerns about the personal that never like it. When you're paying for a monthly membership, is to see the place at least in good conditions, doesn't have any sense pay for something when the personal and the administration literally doesn't care about the place or literally are just there doing anything. I'm member of the gym since 2023, I really like the gym, like the people, everyone is very friendly but the administration that this gym have is pretty poorly, they literally doesn't take care of the gym. Since I've been there couple machines doesn't work, the gym got leaks, installations are in no pretty great conditions, dirty floors and I'm still trying to understand if people are paying for a membership why the administrations or personal neglect the gym like that? I'm an old member of this gym and is the first time that I saw this gym so careless. I really like the gym, people are nice, the environment is so friendly, but I never like the administration for the same thing that you're seeing on the pics. I never wanted make this public, but I emailed them and apparently they doesn't care neither the members complain so I'm still asking if they're really doing his job? The only thing that I see is that as long as new members keep coming, they will still without doing anything for the gym and is pretty sad cause is a pretty nice gym. So if I were you, I would thing carefully before singing up...

As far as equipment goes it's got everything you need. I like the Midland North location the best because it is cleaner and less "ghetto" than the Meta location. Only thing is it gets really crowded. Good luck getting on a bench or squat rack in the evenings or on weekends. One of the main things that attracted me about Heroes was that they offered child care so that I could drop my toddler off and get a workout in. This also helped my wife out a lot as she is an online student. All was well until one of the child care workers (Midland North) asked me when I came to pick my kid up one day if "he was slow." She said that he wouldn't respond to her when she spoke to him (he was 2, imagine that). I've never been more offended. I called management and I'm not sure what they did if anything. This same worker has made other inappropriate comments to wife on occasions concerning our child. This coupled with me getting calls in the middle of my workout all the time because my kid has done something just did it for me. The childcare workers obviously aren't good with kids and don't have any training in dealing with small children. I can no longer feel comfortable with my kid in their care. So this is what prompted me to cancel my membership, which is a shame because I actually liked working out there. Pay attention Heroes some of your employees are...