Target — Local services in Midland

Subject: Complaint About Poor Customer Service at Target

Dear Target Management,

I’m writing to express my frustration with the service I received during my recent visit to your store. After losing my phone, a gentleman kindly informed me that he had found it and handed it over to customer service. When I arrived at the customer service desk, I was met by an associate named Brianna, who was immediately rude and uncooperative.

I explained that the gentleman had seen me misplace my phone and that I was there to retrieve it. Despite this, Brianna refused to return my phone right away. She began asking unnecessary and intrusive questions about the phone’s contents, screen saver, and color case, which felt inappropriate given the situation. Even after the gentleman returned and confirmed that the phone was mine, she continued to insist that she needed more information before handing it over.

This experience was extremely frustrating and made my shopping trip very unpleasant. Given the negative attention Target is currently facing, this type of unprofessional behavior only makes things worse. I urge you to address this issue and provide additional training to your staff to ensure this doesn’t happen again.

Thank you for your attention to this matter.

Do better Brianna. I hope this post makes you just as uncomfortable as...

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