Alarm Illinois — Attraction in Mokena

I would give 0 star, for the level of customer service. I called in to discuss my service and and what other option were avaialble. I couldn't get a hold of anyone for an hour; I kept being put into a holding queue and then hung up on. I'd call back and the same thing, 4 times.

My representative has a gmail account, which was confusing as that feels like a persona email address and not a company one. Concerned, at this point I felt like cancelling a service that supposed to be about security.

I finally got a hold of my reprenstative, who was incredibly rude - interrupting me when I tried to speak, snapping at me, telling me I had only JUST left a message (when yes, I had just left a message, when given the opportunity after multple failed attempts to make contact to only be hung up on after waiting in line. Their machine kept teling me I'm No 2. or No. 1 in line and then would hang up).

My representative was incredible defensive towards me and I hadn't even had a chance to speak. I calmly tolder her she was being agressive and to please allow me to speak.

Perhaps there were things going on with her personally, but I the attitude unacceptable and nothing was resolved. I hope she has a better week.

UPDATE: Regarding the company's response: I only wanted to cancel AFTER I was unable to get through to anyone. My mesage did not say I wanted to cancel. I asked to be called back. I had other questions. Staying on hold I get (most company's have you wait), but while I'm on hold for a long time and then the line goes out (multiple times), plus the gmail account, it started to feel sketchy. I was feeling like this wasn't legit and to cancel.

Your rep DID call me back WITH an attitude (raising her voice, interrupting me, overall being rude). Basically, this company just told me: "Rudeness to our customers is a core value".

Further examples of bad...

We've had this company for four years. Less than a year ago the alarms were going off and we called the company to help us turn them off because it would not shut of . The company could not find our account. it took over an hour to disable the ear piercing alarms. The owner was supposed to come visit us personally and not charge us for three months to make up the the major issue (neither happened). Today, we are getting ADT to run our alarms and we dismantled the other system . They have yet to call that there was tampering of our system, infact when I called them to cancel I was told they dont even show tampering on there end. I still haven't been able to cancel my system, I'm waiting on a supervisor to call now. We've had minor issues to start, but these two are major. Especially for protecting your...

Alarm Illinois is honestly the best company to deal with. Whether its commercial or residential, their expertise and pricing are second to none. Had 4 different companies come out to give me estimates on my 20,000 sq/ft commercial space. When David the owner came in and gave me his estimate I had to ask him 3 different ways on whether or not he was sure. A year later I had them come out and install a 32 camera DVR system. I shouldn't have been so surprised when once again David beat all the other estimates. I will always recommend them to anyone I know who is looking for an alarm system or camera system. If you're a small business owner and looking for a commercial solution there isn't another company around that will give you better service or pricing. Thank you...