Flood Ford of Narragansett — Attraction in Narragansett

We used flood ford for our repairs of our 5 vehicles for my landscaping company for about 3 years for lack of a better option. Issues started piling up, and I finally made a complaint when the $8000 engine replacement that was performed on our truck was brought in for our first oil change and in their writing they stated it was 3 quarts low on oil and "must be burning oil". I brought up this to the head of the customer service, Gator, along with the fact that they had charged us 3x to replace a door handle that snapped off (if they fixed it right, you would think it would not have snapped off 2 more times with different drivers). Along with this, on another vehicle we had them "fix" the AC. I personally picked up the truck 3 separate times after being "repaired" (and invoiced for the "repair) and each time in the parking lot the AC did not work.

I demanded these issues be addressed; Gator was at first very helpful and almost restored my impression of Flood. He sent two guys out to pick up my trucks, bring them to Flood, and repaired them at no cost to us. They fixed the door handle free of charge (plus an oil change), were "monitoring" the levels of the oil in the other truck, and attempted (and failed) at fixing the AC once more. However, I had Gator's promise that he would fix the AC free of charge until it was fixed.

I brought in the truck once more, for a tire change, to check the engine since it is still burning oil, and to fix the AC. I was told that the AC would cost me ~900 and that the tire I gave them to install had a hole in it so it would be $417 for a new one installed (the guy I bought it from swears there are no holes and it was pressure tested on a machine along with 16 others. Although I don't think Flood would do this, they never did give me the old tire back so I will leave that conclusion up to you). We had to replace the same tire a week later and got it done at Richmond Tire for $238.

My last email with them pretty much sums up my experience. Gator finally tried touching base with me only after I sent this email to him:

"I have to say I was extremely unimpressed with this last service.

We dropped of the truck on Friday 7/25 and told Steph we needed it back for Monday. If this wasn't possible, this should have been communicated to us. Instead, we were given the run around and the truck was not touched and sat in your lot until Tuesday 8/5. Every time we would call we were given the run around with no updates on the status.

I left you a message (no return call). Instead you opted to continue to pass along messages through Steph.

We still have documentation that the truck was "3 quarts low" when we brought it in for its first oil change after paying flood $8000 to replace the engine. We were told during this waiting period on the last visit the mechanics were "monitoring the oil levels" but we have GPS on the truck and it didn't move until Tuesday 8/5. The oil pressure gauge on the truck has been fluctuating wildly and it has clearly been burning or losing oil with this engine.

All this aside, last we spoke you gave me your word you would fix the AC at no further charge. Yet, we were now told that this was not the case and you guys even had the nerve to try to charge us for the diagnostic after Flood already tried to fix the AC 3 times and failed completely.

All this without even a word from you. Needless to say, we will not be using Flood anymore in the future and lets hope this engine does not seize in which case you will hear...

This review is lacking much detail as I had to shorten it significantly due to it being to long.

We purchased a 2017 Dodge Journey. There were some scratches and the inside needed to be cleaned. I asked them if they would detail it and touch up the scratches before we took delivery. The sales manager agreed and said we could pick it up the next day. The next day I was told no one was there to do it and they could deliver it to me the following day. After it was delivered, we noticed the interior was only vacuumed, not cleaned and the driver front door needed to be slammed in order for it to shut. I called and was told we had to bring it to their body shop. We took time out of work and brought it there. We had also noticed that it was missing floor mats, a lug nut (they replaced when I brought to service) and a valve stem cap (it’s also missing the antenna, which we just realized a couple days ago).

After a couple days of driving, we noticed a rumble when braking and a high-speed shake. I decided to wait a while before calling in case we noticed anything else before the 30 days was up. I spoke with a guy who helped me schedule a time and day that worked for us to come in and wait for the diag on a Friday. My husband left work early and brought it in only to be told by a different advisor that he had to drop it off and pick it up Monday. I called, expressed my frustration and asked for a loaner vehicle which was declined. The advisor (312) said they would try to fix it for Saturday. She called later that day and said the rotors were rusted and were the cause of both issues and that they would cut them. I said ok and asked to check the balance and for bent wheels. She calls Saturday morning and said the car is all set. I specifically asked if they test drove the car again and were sure that the car was not shaking anymore because i work at a dealership and a tech friend told me that one of those two issues were probably the cause of the high-speed shake, not the rusted rotors. Her response was something along the lines of, “Yes or I wouldn’t be calling you”. I go to pick up the car, apologized for being snippy and explained my frustration due to the whole purchasing process. I leave and get up to about 68 mph or so and my car starts SHAKING!

At this point I have lost trust and instead of bring it back, i decided to bring it where I work. The tech looked at it and said that the wheels needed to be balanced and one of the wheels is bent! Basically Flood Ford’s service department lied to me and clearly didn’t even check these issues, nor did they test drive it again at high speeds otherwise they would have felt the shake.

Now since this car purchase I have had to pay $115 for the factory floor mats, $10 for the valve stem cover, $67.50 for the balance, not sure of the cost of the antenna yet since I haven’t looked into it and hopefully just the $50 deductible for the bent wheel! None of which should I have...

Amazing place to go visit and even more amazing Customer Service! They have all manners of Fords and Lincolns all over the place! But the vehicle I went there for was a 2018 Chevy Traverse Premier Redline Edition, and let me tell you: It looks absolutely sick!

I really appreciated this dealership in particular because they didn't charge a super high dealership/paperwork fee and because they were honest with everything they did.

Heck, even though my Traverse's front tires are still in fine condition, that should last me months still, they still went beyond the call of duty to give me a reimbursement credit.

They took $800 off the final selling price of my Traverse so I could replace the two front tires when it comes to that time.

Not only that, but with Tom Whitford in particular, he even went out of his way to pick me up at the train station in his personal vehicle, as well!

(I was coming from out of State to purchase the vehicle and ordinarily no dealership would do this, so I'd have to find a taxi to get me the rest of the way and waste even more money.)

(But Tom Whitford, who was also my salesperson, went out of his way to pick me up in person and didn't even charge for it! What a guy!)

Blake, the Finance Manager, was also very kind, very nice, and he was very upfront about all the warranty coverages they offered, and the price changes it would bring to my final price in the event I elected to choose any.

He made it clear it was optional, he didn't make me feel pressured to choose any plan like other dealerships have done in the past.

He also cranked out the final numbers for me as well, so I had an idea of what the sales tax/other fees I would face at the DMV in my State would likely look like, as well.

He didn't charge me sales tax out of Rhode Island since I was going to be registering the car in another State. In previous dealers I've gone to, they'd still charge for both.

So I really appreciate him cutting me a deal and making the prices known upfront!

Ultimately, I ended up paying only about $3K over the retail value the vehicle was going for, for the extended warranty plan! Which yes, I did choose to elect for, AFTER I was told all about it.

And read the brochure and made sure it'd be something I'd actually want. Again, I wasn't forced to choose one and he didn't make it seem forced, either. It was fully my choice, this time.

So overall, this dealership experience was amazing! I rate both Blake and Tom 5/5 and I will definitely consider them again in the event I ever need another car in the future as well!

Thanks for all your help guys, to the both of you, from the very bottom of my heart! I love the new Traverse! I appreciate you both!...