New Holland Ford — Attraction in New Holland

As a business owner, I expected Ford and New Holland Ford to stand behind their products, but my recent experience with a failed engine in our 6-year-old F350 company truck (with ONLY 53,000 miles) left me frustrated to say the least.

Our truck, just out of warranty, suffered severe scoring in cylinder 1, requiring a new engine. Following Ford’s advice, I took it to New Holland Ford for a Ford certified diagnosis, hoping for warranty consideration.

After a $1,200 diagnostic fee, Joe at New Holland Ford informed me that Ford denied any financial assistance, saying our high idle time suggested we neglected oil changes. This caught me off guard. As a first-time new vehicle owner, I wasn’t aware I needed to document oil changes.

More importantly, we religiously followed the truck’s onboard computer, which calculates oil change intervals based on usage, as outlined in Ford’s manual. I explained this to Joe, but he was dismissive, offering only an $18,000 engine replacement while praising his dealership’s competence.

Frustrated, I contacted Ford directly and uncovered a troubling truth: Joe had told Ford the issue wouldn’t have been covered even under warranty, effectively sabotaging my assistance request while blaming Ford. This lack of transparency was infuriating!

After submitting an honest customer satisfaction survey about New Holland Ford, I received a call within hours asking how they could “make it right.” I requested partial reimbursement of the $1,200 diagnostic fee, as it merely confirmed what I already knew.

The representative promised to follow up but never did. I also emailed Joe, warning of a 1-star review and giving him a few weeks to respond. He never replied.

As a business owner, I know tough customer conversations aren’t easy, but New Holland Ford’s inability to help at all and their avoidant communication are completely unacceptable to me. They lost my trust and future business. I strongly urge others to take their vehicles elsewhere to avoid...

The only reason I am giving two stars is because the person who helped us purchase the vehicle was wonderful.

We purchased a 2021 Ford Explorer brand new. We just passed our 4 year anniversary and our Ford has less then 35,000 miles still because it's not our every day car. The amount of issues we have had with this Ford has been the biggest headache. Soon after we purchased the vehicle, paint started bubbling. We were told this was a manufacturing error. Then we got rain shields installed by Ford and about a month later, they flew off and we had to take it back to be replaced. Then the roof rails become to lift up. Then one of our seats got a huge tear in it. And yet again the roof rails started to lift from vehicle. Soon after roof rails were fixed for second time, we start getting a water leak on the back. This was fixed July 2024 and now we have the same issue in the exact same spot. Not to mention in one of its visits to shop it got scratched and nobody said anything to us about it until i called in and they checked with the tech. Granted much of the items were fixed under warranty, each time we had to bring the vehicle in either my husband or I had to leave work early and drive 30 minutes each way. It's been a huge inconvenience. The warranty has since expired and we are constantly needing to repair something on a 4 year old, $50,000 vehicle with less then 35,000 miles. Even reached out to Ford corporations and they said they could not do anything since it's past the 1 year mark. After this we vowed to never purchase a Ford again.

We also have a 2010 Ford F150 that we took there for computer repairs. We got home and the dash was not put back together correctly. Then about a month or so later the computer malfunctioned again. So for one repair, we had to bring the truck in 3 separate times. And nobody seems to take responsibility or care how much they are...

BEWARE OF THIS SERVICE SHOP - Brought my Ford Transit Connect to them Tuesday night 08/26 for two diagnosis reports. One for the trunk ajar light that pops up every time you turn the car on, and the other for a clicking noise when turning the steering wheel more than 3/4 turn to the right.

I told them very clearly I drove the car for 1500+ miles with the clicking noise and just wanted a diagnosis, and needed the car on Saturday. They said this was able to be done so I gave them the car. I get a voicemail on Wednesday saying they highly recommend that my struts get replaced but sadly they couldn't replicate the trunk ajar problem. This was fine with me - so I ordered two front struts same day and planned on picking the van up Friday evening after I was done work.

Friday comes and I arrive to pick my car up. I pay the $120 diagnosis fee and read through the packet upon seeing pictures of my strut tower completely detached from my top hat on my front passenger side. Apparently in the diagnosis test in which they fully extend the spring, it popped out... Although I don't agree that you needed to do this to diagnose the problem - I suppose I understand. My problem lays in the fact that the communication is absolutely awful and I was never told that my car was un-drivable for my events I clearly stated I needed the van for on Saturday. When asked, the 3 staff members in the showroom were clueless as to what to do and said I would be contacted today. Coincidentally enough, when I went to get in the car on Friday when picking it up, the trunk ajar light popped up right away ... The one they told me they couldn't replicate.

Until this dealer/service center makes this situation right, I will leave this...