KMK Luxury Consignment — Attraction in New Trier Township

Consign Your Attitude, Not My Bags

Brought in designer pieces to consign and left with nothing but regret. The owner acted like I was an inconvenience from the start — curt, condescending, and downright rude. At one point, I was shushed and told I was being too loud… in a boutique quieter than a library. Seriously?

If eye rolls and attitude are part of the “luxury experience,” count me out. Do yourself a favor — consign literally anywhere else. Your items (and your dignity) deserve better.

If you’re considering consigning your items, don’t. There are plenty of reputable, respectful consignment shops that value both their clients and the quality of the pieces they’re entrusted with. This is not one of them.

The owner’s attitude makes mold look fresh. Save your time, money, and sanity — this dumpster fire is not worth it.

I regret ever doing business here — and I won’t be back.

In response to your response KMK- your contracts and timelines have nothing to do with your terrible and disrespectful attitude. I’ll say it again, do not consign your...

Woman working the counter today, 11/16, has been the same woman who we’ve grown tired of while trying to shop here. We’ve been here and made purchases many times, but no matter how many times we come through that front door we’re treated as second class citizens. I get that I’m not wearing Montclair or Gucci, but Christ, I’m treated like a criminal any time we drop by to peruse the selection.

Today was the last straw. We asked to see a jacket in the window, the younger worker removed it from the window, and then the older worker started harassing us about taking the jacket down by our self. When we said we didn’t like the price (similar models of the same jacket are available online for $800 cheaper) she made it seem like we wanted to steal the coat and demeaned her coworker who pulled the jacket down.

Prices here aren’t all that...

A great example of how front-line staff can ruin a shopper's experience. The merchandise is not to be frowned upon but because of my experience, I will not be stepping foot here again. The middle-aged woman who happened to be the only staff member working when I visited the store was degrading and speaking to me in a manner that suggested I couldn't afford to spend more than $500 in her store. Unluckily for her, she doesn't know that I shop the streets of Monte Carlo six months out of the year at far higher price points than this shop. Speaking to customers in a degrading manner will never benefit anyone, I wish people would learn that kindness costs absolutely nothing yet opens doors to everything....