QC NY SPA — Attraction in New York

Such an overpriced disappointment. Customer service was abysmal, staff was rude and unhelpful and my massage was poor at best. It is criminal that what they charged for the day (est $350 for massage service and entry) vs. what I actually received.

When we arrived at the spa, we were rushed and someone just kept yelling at us to stand on the line marker they have; there were like 6 people behind the desk, doing nothing. Because of the timing with the ferry, we had about 20 minutes to spare from arrival to the start of our massage appointment. This should have been enough time, had there been any efficiency at check in. Once we got squared away, we were told to go to our lockers, change quick and hurry down to the massage therapy room. They gave us no direction as to where the lockers were (this place is kind of a maze with multiple levels) and there was no one available to help. We could not find the correct lockers in the short time we had, so we had no choice just to go to the massage area in our street clothes, with all of our stuff. Not a very relaxing way to start the day. Once we got into the room, it was a fight for them to give us a robe to leave with. Apparently it is against policy to provide an extra robe. The logic is because there are robes in the lockers. But when you can’t get into your locker, the policy should be moot… (and to be honest, for the cost of this place, they really should give their customers however many robes they want, without rude pushback!). After the massage was over and with some management intervention, robes were provided, so as to avoid having to put back on our street clothes.

The massage itself sucked. I get massages often and this was on the top 3 list of the worst I have received. Apparently it is against policy (another stupid policy…) to apply any kind of deep tissue pressure so my massage therapist basically pet me for 50 minutes. She also neglected to massage my neck, shoulders or head. It also felt like she was running out the clock. Like she spent more time organizing her lotions and fluffing the blankets than she did actually massaging me. Also, it’s February in NYC. It’s cold. The treatment rooms are cold, and the table is not heated.

After the massage, the pools and sauna were fine, nothing mind blowing. It was a cold day and the wind whips off the river, hard. There is no barrier between the pools and the river, so it is double cold down there. Once we finally got our robes, we were shocked to learn they did not have pockets; there was no where to put your phone, towel, or anything else you want with you for the afternoon. I stored my phone in the hood of my robe (probably not the best choice but my only option). The wind flung my phone out of the hood and I couldn’t find it anywhere. I asked the life guards and customer service for help looking for it and/if anyone turned in a phone, but everyone was rude and unhelpful. Fortunately, I found it in my own, but this isn’t something that should have happened in the first place.

When it was time to leave, my locker would not open. We were on a time crunch to catch the next ferry back. I had to go downstairs to the desk, in my wet bathing suit and robe to tell them it wouldn’t open. The girl assures me she will send someone up right away. 15 minutes go by, I’m still wet and cold with no locker access. I had to go back downstairs again (there are no locker room attendants) and the same girl was down there and clearly forgot about me. I was finally able to access my stuff and get out of there

This whole experience really left a bad taste in my mouth. I was so looking forward to a relaxing spa day and was met with rudeness, poor service and weird policies. Save your time, money and sanity- do yourself a favor and go to any of the amazing NYC spas that provide top notch service AND do not require the extra...

EDIT: girll. Read the reviews. That same girl latoya was the one who gave us all this issue at the front desk and we are hispanic. Sounds like she got a problem and needs to be fired. Crazy how people are having similar experiences with her. And QCSPA ofcourse doing nothing about it

Let me start this review off by saying I had been and was a returning customer. I’ve been going to QC since they opened up in Governor’s island. I went numerous times and even recommended this place to friends and family.

The service I received today was nothing short of awful. What was supposed to be another relaxing day at the spa turned out to be more stressful than a meeting on zoom.

For context we booked third party, always have, the exact same thing every time and no issues. Until today

It was my husbands birthday and we decided to once again take advantage of their birthday promotion as we do every year for our birthdays. I knew from the get go that this time, it was not going to go well. They immediately could not find our booking. Which was strange to me because they had a very bright yellow sticky note on their computer that had my whole government name, my booked time slot and even “bday” written on it. Strange that they couldnt find my booking info yet they had my booking info before i even walked in.

Anyway they eventually and magically found it after a few back and forths and suddenly it went from a simple check in process to a complete hot mess. The self titled “front desk manager” said that my husband cold not come in until 6pm due to availability. Even though we booked months in advance. They then proceeded to say that we could not take advantage of their birthday promotion because “weve since changed things” yet the website has the exact same info it had last year and the year before. She then wanted us to buy an entirely new ticket, meaning the birthday promo was not going to be honored. And if we wanted them to honor it, we would have to wait til 6pm to check if there’s availability. Mind you we were there by 10am. It clearly states on their website that as-long as you’re accompanied by a PAYING guest that the birthday persons entrance will be complimentary/free. This isn’t our first rodeo, we have used this exact promo before.

Manager then claimed that there is a price difference between the daily pass price and the birthday price. Yet instead of asking us to simply pay the difference, she kept up selling us packages that we were not interested in. We had all documents we needed to have and proof of ID with the birth date shown and we were still refused entry unless we paid for an additional ticket for my husband. Which has NEVER been the case. Not for his previous birthday, not for mines, my mother etc. you get the point.

Listen, I don’t care if the birthday promo is no longer a thing but the least y’all can do it update your website if thats the case. And if honoring it is such an issue then please just get rid of it completely. Zero customer service, they were not trying to find a solution at all. We kept getting told “well happy birthday but-“ absolutely ridiculous and humiliating if you ask me. The availability thing made absolutely no sense to me because if yall are so “full” then you wouldn’t even try to offer another FULL PRICE TICKET for us to be able to enter. Funny how the availability changes when mor money is given.

I will not be going back to this spa, they lost a long time returning customer. Deal with this place at your own risk, because they clearly have a problem with people booking third party yet continue to offer their services to said third party. It should not matter where I’m booking aslong as im booked and my pass is paid for! But clearly that’s not the case with QC Spa. We were turned away, promo not honored and no refund. Have the day...

This is a cool spa to spend the day away from the city. It truly is a sweet escape. It is a trip (ferry ride from 10 South Street-about 5 minutes ) but it is free if you go to QC NY spa.

Check-in: Welcoming, warm, and friendly staff. The check in was on a tablet screen and it was quick and easy. Although I did hear some customers complaining about some minor glitches- hopefully that got resolved. At the end of check in, you get printed wristbands for the duration of your stay.

Women’s Lockers: pretty clean and there are two areas of lockers called the East and West wings. The lockers are good sized and can fit many things. You put a 5 digit passcode of your choice. They provide you with a bathrobe with a belt and two towels. I would suggest the spa to invest in bath robes with pockets 🙏🏼 they also provide you with flip flops but some customers said they’re not comfy. I brought my own so that was not a problem for me.

Food: pricey but delicious. I would suggest eating a good breakfast before coming here since their food is specialized in light bites or planning to go eat somewhere after. I wished I could have checked out Gitano Island restaurant that is nearby (Tulum theme based/ Mexican cuisine) but because of the blackout, I couldn’t. You can use your wrist band that they give you at check in to purchase products during your stay.

Drinks: they have soft drinks and cocktails and teas and coffee (different variety). They have free hydration stations with mint water, apple cider and citrus water- this was a plus. However, their cups are smalls- I would suggest proving the regular sized plastic cups and not the mini ones.

Price: I was able to go and use the birthday promotion. It is pricey regardless but we saved money and celebrated a birthday- a nice plus! I wish, in general, the spa was more affordable (birthday promo on a Friday- appx. $175 including taxes for two people- birthday guest and regular guest)

Cleanliness: 8/10. Sone parts of the pools needed improvement but not bad.

Pools: I was surprised there were two areas of small lounge pools. I loved them. The water jet massages chairs could be more comfy but the views were 10/10! I loved the small pool with underwater music- so relaxing and intriguing.

Saunas: they were 10/10! They had good variety and options of wet and dry saunas! They even had an infrared bedroom with several beds. My only feedback here was an obnoxious customer but that was not the spa’s fault. People must wait their turn and be more respectful. There was a foot bath, and Vinchi showers that were so relaxing. I truly enjoyed these.

Amenities: they provided shampoo, clean showers with some privacy and conditioner and soap. They also had Dyson hair dryers and diffusers! Unfortunately, I did not get to enjoy them due to the blackout we had on Governor’s island. Women’s locker room also had bathrooms and a private dressing room.

Customer service: friendly and service oriented 🙌🏼

I highly recommend the spa. It smells wonderful due to the different aromas they have all around. Also even their washcloths were scented. They give you free facial mask and body and face scrubs (small samples but a good amount) for you to use. I loved the different rooms they had- Jazz music room, fireplace room, and an upside down room. I would suggest purchasing the birthday promo to save some $. Their massages prices and time are $$$$ and short (I believe $100 for 25 minutes) so I did not try the massages. They also sell water proof wear if you do not have a bathing suit. If this was a bit more affordable, I would give...