I will give more detailed review in my letter. PLEASE save your MONEY, especially if you look like us with this hotel. ||||When I first walked in to ask for early check in, I experienced discrimination from the front desk agent, Williams. After informing me there were "NO ROOMS" available until 3:00p.m. check in. I sat for a minute and noticed the Caucasian man standing behind me was checking in and was GRANTED a room. I went back to the front desk agent to inquire why he gave the Caucasian man a room when you just told me "that there was no rooms available until 3:00p.m.?" The front desk agent was annoyed by my questioning him and he was very unprofessional . He gave me some lame excuse as to why he checked him in. But, you originally said, "YOU HAD NO ROOMS AVAILABLE until 3:00p.m.🤔. I knew exactly what I was experiencing. ||||As the "operation manager" stood there hearing the conversation, she never bothered to explained why he got a room and we didn't. Perhaps she couldn't because she knew what was happening. Smh. She was very unprofessional and doesn't appear to have the skills of a "front manager. "||I have worked in a hotel for over 10 years and have NEVER witnessed my managers with this type unprofessional behavior to a guests of any nationality. Nor have I ever treated a guest in this type of manner. ||||There were no accommodations offered by this "operation manager," CHIA. In fact, she told me and I quote, "If I keep raising my voice she will cancel our reservation." I called my husband to come in, who tried to bring some resolution to the situation and asked me to keep quiet. It took all of me to not say anything, especially CHIA, the supposed to be professional operation manager to say, and I quote, "we had to WAIT until my niece come to the hotel in order for us to check in under government employees." ||||What hotel does that? We arrived at 12:30p.m. my nieces flight was due to arrive at 9:00p.m. So, she told us "we needed to wait and show proof of our government id's." Which mean we would have to sit in a parking lot for ||8 1/2 hours before checking in to this rude and unprofessional hotel.||||My husband have worked for the government for over 45 years. In ALL of our traveling we have NEVER needed to show the ID. We went to another hotel, very professional. We made the EXACT same reservations. There were NO PROBLEMS, NO GOVERNMENT ID NEEDED and checked in before 3:00p.m. That hotel cared about customer service and professional accommodations to their guests. ||||These two Courtyard Marriott employees need to go through more thorough training, especially the operation manger, Chia. I did speak to Gabe, General Manager. He was professional, but by the time I spoke with him, we had already made other arrangements. Besides with Chia and William, we wouldn't trust staying at that hotel. They were very unprofessional, (discrimination) at its best.||||We will be submitting our complaint to the President of this company in full details of what happened, along with my video. I quote, William "telling me we "I WILL NEVER" stay at the Marriott, as if he's the owner. So unprofessional. With this type of service, I NEVER want to stay at this hotel.
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