Holiday Inn Newark International Airport, an IHG Hotel

This was by far the WORST experience I’ve had being on a IHG property! Where do I beginnnnnn… Why must a long time member pay for parking at any property?? So I had to pay over $100 for parking in which I bought the pass seems like that would have been cheaper until I came back to the hotel and it was a free for all…. Both gates up where anyone could come and go as they pleased. By the way that locked me in the gate the next morning which made me late for my appointment. Had my pass reactivated and guess what IT STILL DID NOT work so not only was I already late that process made me even later so I had to tailgate a charter bus just to get out of the property. Let’s talk about how we got locked out of our room for about 20 minutes…. My key had already been reprogrammed twice before this so this time instead of me going to get my key reprogrammed I decided to call the front desk seeing that you housekeeping staff can’t speak or understand ENGLISH ok back to the front desk NO answer oh wait there was an answer but NOTHING WAS SAID AND IT WAS SO QUICK I was listening to music before I even knew what happened which made me NOW go downstairs to get my door open and by the way my key would turn the light green on the key pad but the unlocking mechanism was not working to fully unlock the door ok so now back to the front desk mind you I am still on hold when I get there and two not ONE BUT TWO ladies are there doing ABSOLUTELY NOTHING I tell the one girl can’t remember her name but Kewanna knows who I am speaking of anyways tell her my key is not opening my door and before I can finish MY SENTENCE she proceeds to tell me EVERY REASON WHY I AM DEACTIVATING MY KEY so I just look at her and she goes WHAT SO I PROCEED TO TELL HER “I was just listening to you since it seems that what you have to say is way more important than what I am trying to tell you my problem is!!” Oh did I tell you I WAS STILL ON HOLD by now the other girl has walked away and this girl picks up the phone to TELL ME TO HOLD not realizing I am right in her face in which I let her know IMMEDIATELY AND WHERE IS THE MANAGER??? She goes very loudly “OOOOOH MY GODDDDD” I stated “YEAH OH YO GOD!!!” So then the maintenance man (Latino?) comes upstairs with me to look at the door mind you this whole time my husband is at our door just standing there so then a black guy comes and he is about to break the door down no key worked but it took them about 10 mins and 90 swipes of a key to figure out the batteries were dead in the pad and just needed changing …. So far I’ve been locked out of my room and locked in the parking lot and staff is horrible at best. For the life of me I really didn’t understand why housekeeping kept coming in our room if they were not going to fully do their job why change the sheets but don’t wipe anything why clean the tub and replace towels but not clean the sink???? I did have a conversation with Kawanna (hope I spelled her name correctly) she is the only positive spin on that hotel! It is a shame that she does NOT HAVE THE POWER to accommodation and make things right for HER GUEST.. Honestly half off a room was not good enough I should have received my money back for parking and the points NEVER loaded to my account. Oh and the last meal from the restaurant served me sour spaghetti how I know cause we had some the day or two before and it was PERFECT…. No matter where I go if there is an IHG I’m staying but after THIS I think I need to rethink where I am putting my hotel dollars at I rate this hotel a -1000