Newark Liberty International Airport — Attraction in Newark

I am a Google reviewer who is kind and always tries to give businesses 4-5 stars bc I want to support businesses. So I rarely give a review under 4 stars even when I don’t like certain things, I still give it good ratings bc it’s not easy to run a business. So this review for Newark airport is not to be cruel bc I had a bad day. It’s that over the years traveling in the US and abroad, I have experienced EWR to need a diverse staff. HR for hiring staff is not giving amazing, smart, compassionate, hard working staff a chance. Instead they are rude, entitled, racist, uneducated, mono lingual who don’t care to try to understand any culture and language other than themselves. This culture is horrible and needs a revamp. This is the most unfriendly and unprofessional and unkind airport. I avoid going through EWR like the plague most staff are rude, disrespectful, and unkind. I recall coming back from an international flight and customs police officers who only speak English or Spanish and NOTHING else. This German couple were interrogated like they were criminals at customs by EWR cops with weapons on their uniforms, yelling “how much cash you got?” German citizens did not understand “cash” bc the cop was yelling, talking fast in his thick Newark area like accent. Try going to Germany and no one speaking English interrogating you if you have cash in German. We are lucky we go to Germany, most speak English when we speak zero German. So I stepped in to translate to the couple that the cop was asking how much money they had. I was so embarrassed at how rude the cop was. I asked them what languages they spoke here. They said they spoke lots of languages: English and Spanish. Many other first world countries make a effort to hire staff who speak many different languages. Also in 2023, I had double bunion surgery and was fresh off my boots. So my feet hurt so much I needed to sit after my flight to get some open circulation after a long period of being stuck in the plane. So after we landed I sat at the gate seats to give myself a few minutes before walking out. As soon as I sat down, a young cleaning girl staff told me I can’t sit down. I told her there were people getting off the flight and I needed to rest my feet. She didn’t care. And she didn’t need to clean bc she wasn’t doing any work at all anyway. And me sitting in 1 seat out of hundreds of empty seats, she could have started cleaning or done something around me. She continued to harass me and kept telling me to leave and then when I kept insisting my feet hurt and even showed her my bunion surgery areas and all the stitches areas plus scars, and the redness, she didn’t care. She also called her manager who did the same bullying and didn’t care. I was so disgusted by this and I couldn’t even complain to the manager bc even the manager was bullying me. I have never ever been so disrespected and angry at any airport staff besides at Newark Aiport. The carpet at Terminal B are smelly and funky and the people add to this bc some of them are not great w hygiene. And then another time my flight was canceled and the gate agent booked me for some flight the next day without trying to find the best one so I could leave the airport and not sleep here since they close the airport from 12am to 4am anyway. So I sat there feeling sad that I had no choice and then I decided to ask another person to see if they could find me a flight and this agent was amazing and found a much better flight for me by just looking a bit more. It’s sad that they think it’s ok to hire ppl who have no respect for others or for hard work. But that’s what I see. Until they make drastic changes of firing staff who are entitled and narrow minded and unkind, I am still gonna avoid it like there no tomorrow. I only came back here and recalled all the trauma bc I missed my flight. Please diversify the staff, hire nice people who are humble, teach them to work hard and to be diligent, and treat people...

The Baggage claim department at the Newark Airport needs to do a better job following through with claims that are placed for damaged bags. I used united business class for a RT to Italy and unfortunately noticed that my bag was mishandled resulting in one of the wheels being completely disconnected from the bag when I returned. 8/27, I was offered two different suitcases which was of lesser quality and one had material chipping off of it. A file was placed by Gloria for but I understand to be for a replacement bag and I was told to call a number on a yellow card and ask for Barbara or Angie who were the supervisors. Now that I think of it, I was also told that I would be contacted. About 2 weeks later I called the 1-800 number on the card and was informed by what seemed like a 3rd party group that I needed to fill out a claim, provide photos of my ID and the damages. I proceed to do that. With each person that I spoke to at the 1-800-335-2247 number, they each had something different to tell me about my claim and what I needed to do. My hope was for a bag replacement sent to my house because that is what I was told but I was made aware that I needed to reach out the manufacturer to get my bag fixed. Another individual told me that I needed to provide recipets of purchase. Spoke to multiple supervisors one by the name of Viaafh, another Ushipinder and Essa who all told me different things about how my claim could be settled. It is now 9/27, and after the claims department decided to settle my claim by providing a $100 compensation without the option to get a replacement bag, I went ahead and found the number to the claim department at Newark airport at a 973 number. I had the opportunity to speak with Angie who basically told me that my claim was settled with a compensation and the Kenneth Cole bag that I currently have is a bag that was originally from their inventory. Not sure why that was needed to said, but it just proves to show that my bags have been damaged by United in the past. So they clearly need to do a better job bag handling. After advocating for myself and stating that I was told by Gloria that I would get a bag sent to my address (back in August) before going through the loop hole of filing a claim and sending additional pictures, I now have to go back and speak to the claims department that "settled" my claim to tell them to cancel the credit/Monetary in order for me to get a replacement bag that I was originally informed I would get in August. Communicating with customer service within the Baggage claim department have been a tumultuous journey, from dealing with different attitudes, to lack of consistency and lack of follow through out this experience. United Airlines need to do better caring for customers bags and baggage claim department need to have a smoother communication system that allows everyone to be on the same page when dealing with a claim. I am absolutely disgusted by my experience and hoping to get a replacement bag...

Flight: Allegiant 539 from Newark to GRR

We got to the airport at 9:30 am To check in our luggage for a flight at 11:55 am. They told use our flight is delayed and they cannot check in the luggage. We were told to come back in 30 minutes, we came back at 10 am and they said they don’t have any other info yet so they said to just come back again. The flight was delayed to depart at 12:42. Then it got switched to 1:57 PM. We went back to the counter at 12 to check if we can check in, the manager told us that it’s still delayed and that the plane from Grand Rapids is just now boarding so it should depart soon to Newark. We waited, then we got another notification that the flight is now at 2:50 PM. Around 1 pm my friend went to the check in counter to get an update and they told her it’s still delayed. They never told her that the check in luggage has been closed. I was tracking the plane from Grand Rapids so I sent my friend back to the counter for any updates because I saw that it’s about to land to Newark. At this time The check in counter agent told her that the gate was closed at 12:30 and we cannot check in any luggage. This is the frustrating part. We came back to the counter 3 times they NEVER told us that the check in for luggage closed already. We went to the check in counter 2 times before 12:30 and they told us no we cannot check in our luggage yet. At this point I had no choice but to leave my luggage at the airport. I asked if I can get it mail to me instead they said no. There’s nothing they can do about it they said. By this time our plane is here and people are preparing to board. So now we are rushing to get through TSA to get to our gate. We finally got to the gate, and was able to board. But the plane is again delayed to depart at 3:50pm. At this point I don’t even care that it’s delayed, I’m just glad we boarded. To the manager of the Allegiant check in counter at Newark airport, you should be ashamed! You did not do your job to help us. You turned us away so many times without any information, instead you just kept telling us that our flight is delayed. We came to you multiples times and not one word regarding the check in luggage was closed. One of the agent at the counter helped us get boarded without my check in luggage. She escorted us through TSA to help speed up the process. I don’t know your name but thank you for your kindness and willing to help us unlike your manager and your other co workers who doesn’t give a shit. I’m not even upset that the flight was delayed because I was willing to wait. The upsetting part is the lack of information and how we were treated. Especially the manager of the Allegiant air check in counter at Newark airport you should...