I am a Google reviewer who is kind and always tries to give businesses 4-5 stars bc I want to support businesses. So I rarely give a review under 4 stars even when I don’t like certain things, I still give it good ratings bc it’s not easy to run a business. So this review for Newark airport is not to be cruel bc I had a bad day. It’s that over the years traveling in the US and abroad, I have experienced EWR to need a diverse staff. HR for hiring staff is not giving amazing, smart, compassionate, hard working staff a chance. Instead they are rude, entitled, racist, uneducated, mono lingual who don’t care to try to understand any culture and language other than themselves. This culture is horrible and needs a revamp. This is the most unfriendly and unprofessional and unkind airport. I avoid going through EWR like the plague most staff are rude, disrespectful, and unkind. I recall coming back from an international flight and customs police officers who only speak English or Spanish and NOTHING else. This German couple were interrogated like they were criminals at customs by EWR cops with weapons on their uniforms, yelling “how much cash you got?” German citizens did not understand “cash” bc the cop was yelling, talking fast in his thick Newark area like accent. Try going to Germany and no one speaking English interrogating you if you have cash in German. We are lucky we go to Germany, most speak English when we speak zero German. So I stepped in to translate to the couple that the cop was asking how much money they had. I was so embarrassed at how rude the cop was. I asked them what languages they spoke here. They said they spoke lots of languages: English and Spanish. Many other first world countries make a effort to hire staff who speak many different languages. Also in 2023, I had double bunion surgery and was fresh off my boots. So my feet hurt so much I needed to sit after my flight to get some open circulation after a long period of being stuck in the plane. So after we landed I sat at the gate seats to give myself a few minutes before walking out. As soon as I sat down, a young cleaning girl staff told me I can’t sit down. I told her there were people getting off the flight and I needed to rest my feet. She didn’t care. And she didn’t need to clean bc she wasn’t doing any work at all anyway. And me sitting in 1 seat out of hundreds of empty seats, she could have started cleaning or done something around me. She continued to harass me and kept telling me to leave and then when I kept insisting my feet hurt and even showed her my bunion surgery areas and all the stitches areas plus scars, and the redness, she didn’t care. She also called her manager who did the same bullying and didn’t care. I was so disgusted by this and I couldn’t even complain to the manager bc even the manager was bullying me. I have never ever been so disrespected and angry at any airport staff besides at Newark Aiport. The carpet at Terminal B are smelly and funky and the people add to this bc some of them are not great w hygiene. And then another time my flight was canceled and the gate agent booked me for some flight the next day without trying to find the best one so I could leave the airport and not sleep here since they close the airport from 12am to 4am anyway. So I sat there feeling sad that I had no choice and then I decided to ask another person to see if they could find me a flight and this agent was amazing and found a much better flight for me by just looking a bit more. It’s sad that they think it’s ok to hire ppl who have no respect for others or for hard work. But that’s what I see. Until they make drastic changes of firing staff who are entitled and narrow minded and unkind, I am still gonna avoid it like there no tomorrow. I only came back here and recalled all the trauma bc I missed my flight. Please diversify the staff, hire nice people who are humble, teach them to work hard and to be diligent, and treat people with respect.