Ordered delivery Saturday around 4pm. Got notification that it was cancelled around 7pm. Weird. Ok whatever maybe I did something wrong, it was first time getting delivery? Go in the next day to purchase in-store. Asked about the delivery getting cancelled and was told āyeah you never picked up your stuff. They called you but you didnāt answer.ā Ok weird again, I never got a call but maybe I put the wrong number in? Nope, guy comes back over again as Iām getting ready to leave and says āactually it was cancelled because you came into the store and made a purchase earlier in the day and then ordered delivery.ā I had never been in the store before that so I said āno way thatās impossible.ā Guy says āyeah if you make a purchase in store, you canāt do delivery same day.ā Stunned I said ābut thatās def not true or what happened, Iāve never been here before.ā Thatās when the employee got rude and condescending with me saying āyeah I donāt care what happened Iām just telling you what happened to your face thatās all. Have a nice day bro.ā I honestly couldnāt even believe what had just happened. They lied to me about not picking up my phone, then lied to me again about being in the store the day before and basically telling me to ** off....
Ā Ā Ā Read moreReally great menu and pricing for ounces, staff friendly and knowledgeable. Willing to pull out a bunch to look for the freshest etc mind you each time I went it wasnāt crowded but yeah didnāt feel rushed at all and friendly team. I do wish I could have established an account as Iāve purchased a few ounces on trips to this location and same for my wife so maybe next time we visit will see if those purchases can be added retroactively to our accounts now that we know they have a points system with rewards however Iām reading here in reviews from disappointed customers that they expire after a few months which makes no sense!? Donāt love the kiosk beyond an initial whatās in house if unaware but like most people look it up online before so yeah less kiosks more people on the floor to discuss strains please. Iām guessing the double ID check is the law as Garden Remedies did the same when I went in there - there points donāt expire I do know that but selection of ounces was minimal so ascend still better for my needs this...
Ā Ā Ā Read moreThey sell products that they know break quick. I have a few ozones that stopped working within a week that were delivered to me. I'm expected to go in, while injured, to fix this. Last time I did go in, and mentioned the issue, I was told to just email and get the process rolling since I didn't have the items with me.
It wasn't a planned trip tbf.
The guy also admitted that the product I had issues with were frequently complained about.
So, I have to find time to hobble up there to fix a mistake that happened because they want to sell iffy stuff?
They also have a payment setup that they don't warn you about. Depending on your bank, you might end up paying a lot more than you were thinking you'd be; unless you happen to carry cash around.
I've been to a lot of dispensery spots around the country. This one just leaves a sour taste in my mouth and doesn't feel very community focused or...
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