Cardinal Computers & Cell Phone Repair — Attraction in Nixa

Had my son’s computer for a full month. The computer he needs to do online learning. Just to call me and tell me he can’t get the part through the place he is partnered with. Never did he warn of this being a possibility. Said it would take a few days when we first spoke. So he took my $50 he claimed was for a diagnostic and let the computer sit for a full month. Even though I had already informed him of the evident issue, the power jack had fallen off.You could see this from the outside. I feel he is a scam artist. Tried to initially get me to buy $400 worth of extra bells and whistles. Having three kids during a pandemic I obviously couldn’t afford that, stated I wanted the main issue fixed. Seems after this he just let my son’s computer collect dust. Just very shoddy business practices happening at Cardinal. I’ve spoken with several other residents of Nixa that have had similar experiences. Luckily, I’ve had people from a few other businesses in Nixa offer to fix my son’s computer for a small fee and in a timely manner.

Response to owner My review is honest unlike your business practices. Every time we called which was often because MY SON needs that computer to do his online school, your employees never seemed to know what was going on with the laptop. I don’t fault them though, you. You have no accountability. You could’ve made it right, but failed and accused us of wanting something for free when you were unable to fix anything and waste our time and money. Your site said one thing, you say another thing. Which I still have a screen shot of your prices before you changed them on us. Anyone who wishes to see that can reach out to me. I’m not the liar here. I’m just an upset mother who has no tolerance for liars or cons. Other residents have gone through similar circumstances which shows me, this is a regular occurrence. Don’t waste...

My husband and I did not have the best experience here. We came here to fix the back screen of my iPhone, and one camera lens on my husband’s iPhone. The first time we attempted to come during their OPEN BUSINESS HOURS, there was no one at the store and they were closed. They didn’t change their hours anywhere so it was a waste of time for us, not knowing they were gonna be closed that day. The second time we came a couple weeks later, they also were closed during their business hours, and only came an hour before close. We waited there along with three other cars. We tried calling but there was no answer. When we finally got in, they changed the back of my screen for $120, but they did not tell us there was not going to be the original Apple sign on the back. When we asked them afterwards, they said the Apple logo screen is an additional charge, but they didn’t give us that option in the beginning. I was not happy about that. There was glue all around the phone, which I had to go home and scrape off myself. With my husband’s iPhone, the camera lens they replaced was a completely different lens than the original. It was a different shade and looked plastic. It was a noticeable difference, which they also did not tell us about. After a week, that camera lense cracked and chipped off. We planned to trade these phones in, this is why we were bothered by all of it. This is just time and money that was not worth it whatsoever. We understand they are not an Apple Store fixing our phones, but we did not expect the work to be like this. I think we should be notified of what we’re paying for, BEFORE paying for it. If you just need a quick fix for your phone and don’t care about how it will look, then I recommend. Otherwise, we won’t be coming here to fix any...

I went there this morning to pick up my son's laptop this morning after almost a month. No work had been done. I was told they couldnt find the part needed from their regular parts vendors. I was told they could get the part from another vendor but the owner would not use his credit card on that site. They encouraged me to order the part off the site the owner wouldn't even use. When I pay a repair shop up front to fix something I expect them to take care of it parts and all. I was told the 55 bucks up front was a minimum fee for diagnosing the issue. My wife was made to sign a paper saying that 55 bucks was needed up front when the website says a diagnostic was 15 buck. The owner said that he can't honor what the website says because it was outdated and he accused me of just wanting free stuff. I'm a disabled veteran who works fulltime for a living. I didn't just want free stuff I felt swindled. The owner would not make it right nor would he take responsibility for an outdated website or the fact that he refused to go to the vendor that had the part I needed. I told him that i was dissatisfied and wanted him to make it right. I also reminded him that his recording when you call says "leaving dissatisfied is not an option." He told me "you can't please everyone." He had an excuse for every one of my complaints. His own employees even thought he was being unreasonable. I've told my family and friends in Nixa to stay away from cardinal computers. The owner is shady, condescending, and refuses to take responsibility for his mistakes. My 55 bucks you kept might cost you way more because of your poor customer service and work (or...