Summit Central - The Summit at Snoqualmie — Attraction in North Bend

My 6 year old son was ran over by the chair lift 3 times during one ride. No one seems to care. We went to Summit Central last Sunday for ski lessons for my two kids - 8 year old daughter and 6 year old son. I saw my son in line with his class for Armstrong Express around noon. I went on the chair before him because he was in a group of 4 kids. After I got on the chair I looked back to wave to him and saw that for some reason the other 3 kids didn't move up with him and he was the only one getting on the chair. Due to his lack of weight to get the chair edge to move down he couldn't get on the chair so the chair pushed him forward a few feet until he fell down.

The chair lift operation was nowhere to be seen. After my 6 year old fell down, the chair ran him over. After that chair went on it's way, he tried to scoot/crawl out of the way. Unfortunately he was to slow to get out of the way because he was just ran over by the chair prior, he was ran over again by the next chair. After that chair left he was able to crawl his way to safety. At no time did I see the chair lift operator before he got to safety. At no time did I see the chair lift slow down. I was about 20 feet off the ground and was thinking about jumping off to get him. It wasn't until another chair passed him did I see a chair lift operator go help him up. Even then the chair lift never slowed down. I lost sight of him after that. Where was the chair lift operator?! What was he doing during this time?!

It was a very long ride to the top not knowing whether my 6 year old son was ok. I waited at the top wondering where he was. He rode up with 3 other people after 7-8 chairs later. I was relieved that someone thought he was ok enough to put him on the chair but worried that he wasn't properly checked out before putting him on the chair up. When he got to the top, he either got off a little early or caught a tip and fell off. Well, it happened again. He got ran over again! Fortunately, the chair lift operator was shoveling snow and saw this and was able to run over to stop the chair lift before he was almost ran over a 4th time.

That was his last run of the day. Thank goodness.

What the heck?! Is it too much to ask (when lift tickets are $100 each) that the chair lift operator be somewhat close to the controls and be watching for something like this? Apparently not because of the 3-4 times I rode Armstrong Express that day, I saw 2 other kids get ran over.

A little upset, I went to customer service to try to talk with a manager about this. I was asked to write a report. I told them I wanted to speak with a person. They called around but asked that I fill out a statement in the meantime. I did that. Still no one 15-20 minutes later. I was told that someone will contact me about this. That was last Sunday, Feb. 16. Not a word from anyone to this day. No email. No phone call. Nothing. I guess they don't care about the little guys.

We are going back for ski lessons tomorrow. I hope my 6 year old son won't be too traumatized to get back on the chair lift.

*UPDATE: After more than two weeks, crickets. Not a single word from anyone at Summit at Snoqualmie. They really don’t care about kids and customers. We’ll be going to Stevens...

The Night Snoqualmie Summit Became Our Superhero!

Picture this: a dark night, our car battery decides to take a nap right. We're armed with a jump starter we bought from Costco, thinking we're all set for emergencies. Little did we know that our jump starter had other plans - It wasn't interested in resurrecting our car.

Enter Reagan, the Summit's unsung hero, our first moonlight of the night. Reagan tried to help and called in reinforcements, but alas, no luck. Just as we started to lose hope, a car flashed its lights at us - another savior in the form of summit security - our knight(s) in reflective armor! We rushed to them, explained our predicament, only to find out they were in the middle of helping another poor soul at night.

Now, here comes the plot twist - the security guys, our second set of heroes, were facing their own challenges. But fear not, for they are the real MVPs. In the end, our car was up and running in a blink—3 seconds, to be precise! We were back on the road, singing praises for Reagan and the unnamed security hero who rescued us from a night stranded in the cold. Snoqualmie Summit, you guys provide not just a 5-star service, but a 7-star service that includes superhero rescues in the parking lot! It's like having AAA, but with more snow and mountain vibes. From now on, when anyone purchases lift tickets from Snoqualmie Summit, they're not just getting access to the slopes; they're literally investing in the best insurance policy to get back home.

Please extend our heartfelt thanks to Reagan and our mysterious security friend. You turned a potentially disastrous night into a memorable adventure.

Snowy hugs and frosty high-fives, The Poor Souls with a...

It’s one of the most perplexing ski resorts I’ve been to… it could be amazing, but it’s ultimately just good, and I think management is the reason.

The good: Night skiing is incredible and lines are short on weekday nights (but they need to be open Sunday night!). The location and accessibility can’t be beat. It is a great place for beginners but also has more advanced terrain. Staff is generally friendly and helpful.

The bad: Concession prices are just dumb, there’s no way their overhead is as high as other resorts, since they are right off a major freeway. So it’s just pure price gouging, but it’s also a dumb business practice because we always pack our own food or pick something up at North Bend. Most everyone has figured this out by now, so you’d think the resort would too and bring prices back down to Earth. Lifts are old, slow and lines are long. With the resort being so close to Seattle, you know it’s going to be crowded. Summit East in particular has a ridiculously slow main lift. Half the lifts are closed on any given day too as they are understaffed. I honestly don’t know if they are struggling or someone is making an absurd profit off the lift tickets… smart money is on the latter.

If they just modernized lifts and lodges, paved their parking lots, staffed appropriately and made it a place you’d actually want to buy food at you’d have a world class resort. Instead it kind of seems to be the place where beginners go before shipping off to Crystal or Stevens. Is that really...