North Canton TV & Appliance — Attraction in North Canton

I purchased a dishwasher along with installation early August. After the purchase my Mom became sick and was in the hospital. They called twice to install the dishwasher but I had to cancel due to my Mom’s sickness. My Mom passed away on August 16th. I never heard back from them for installation. I called in August 28th to schedule the install. I never received a call back. I then tried to call a week later and still had to wait. I finally had scheduled for 1pm Sept. 9th, with my son Taking off work. They never showed up at 1 like they said they would and he had to go back to work by 2.30. Since they were running late and it was 2:10, I asked if they could wait for me to get home from work @3. I was told, No because their day ended at 3. I then called the owner, not Barry because he was not available, but Laurie. She was incredibly rude In Her reply text as well as rude to my daughter who called because she knew I was upset. She told my daughter that I needed to get a plumber and they could drop off the dishwasher on a Wednesday with the plumber Installing it even though I had already paid upfront for installation. Really? Get my own plumber ? She also said that they are very busy and scheduling out to the week of 9/22 with no intention of accommodating me whatsoever. She could care less about me as a customer or as a person who has recently experienced much heartache. I asked to speak to Barry and did not receive a call back from him. I will get a refund for this dishwasher and I will never support that store again. I will also tell my friends about my experience and their lack of caring and being so inconsiderate. It probably won’t matter because their business is doing so well that they have no time for the little guy. It is evident they do not care about what the community thinks or how they treat a member of their community Or this kind of customer service would have...

This place is outstanding! I purchased a home with a home warranty back in December 2018, and a couple months later, my old Maytag dishwasher leaked water like it was its job. I called the home warranty place, and they had a company from Akron come out. After some further issues, I decided to just replace my old one.

Since my old dishwasher was sagging in the floor, and since my level of expertise in home repair consists of "Watch DIY Network," I didn't want to deal with one of the big box stores, knowing that I would likely need to repair my subfloor.

I contacted NCTVA, and they agreed to come out and remove my old dishwasher to let me inspect my subfloor. They were also able to put me in contact with a contractor, who came out and replaced a rotted-out area that was under my leaky dishwasher. A week later, they delivered a new dishwasher and hooked it up.

The team that removed my old dishwasher and installed my new one were outstanding! They were both very friendly, and I could tell that they enjoyed working with each other and enjoyed their jobs. They really knew what they were doing, and both the removal and installation were completed quickly and professionally.

Another unexpected benefit of being a customer with NCTVA is that they told me to call them with any warranty work instead of calling the manufacturer. When I did a price check on the model that I asked them to sell me, I saw that it was $5 cheaper at one of the big box retailers. Knowing that I don't have to deal with a faceless 800# and say "Warranty claim" into an automated attendant until I'm blue in the face is well worth the $5 that I would save by shopping elsewhere. Needless to say, I am a lifelong...

Can't say enough about NCTV. Our dishwasher stopped drying. I ordered a new part so I could repair. Found out the part was backordered so we decided just to replace. The old one was over 10 years old. We window-shopped the big box stores, but always liking to support local we went to NCTV. Their prices are absolutely in line or better than the big box stores everyone. Don't think otherwise. They didn't sell us a dishwasher for the sake of a sale, they sold us a dishwasher because it was the right dishwasher to buy. They told us about repair issues these models, availability issues with these models. What people loved and didn't love with these models. Absolutely zero pressure to buy though. None. We bought the new unit, arranged for delivery and disposal of our old one. They arrived a little early for deliver which was no problem. They brought the new one in and took the old one. There was a knock on the door, it was one of the delivery guys "you might need this to hook up your new one." I knew about it but completely forgot... he'd pulled the power cord from the old to use on the new. Prior to ownership, work done in our house is anything but good, so repairing/replacing anything here is always more than what it should be... absolutely nothing to do with NCTV, but a few hours later the new unit was in its new home and cranking away. Window shop the big stores, then go buy from places like NCTV....