Frankie's of Charlotte — Attraction in Huntersville

4/29/24 I’m a Firm believer in customer service! Customer service is always the impactful decision on if you’d like to return or not. You’d expect good customer service and great engagement from a family friendly establishment but me and my family was given the opposite. We were a total of 9 (4 Kids/5 Adults) excited to bowl. Our experience started off so good as Keicha at the register attended to us with patience and great positive vibes. After she gave us our lane numbers we walked towards it and to our surprise the sitting area of both lanes has not been cleaned and we found a dirty latex glove just sitting there. This is where our experience took a turn for the worst because we tried to get any team members attention but no success. We then see supervisor Kaleigh leaning against the wall of the kitchen entryway, we tried to get her attention by waving at her and calling out for her as we walked towards her. Kaleigh looked directly at us and ignored us as she walked inside the kitchen and came back out the kitchen still not acknowledging our concerns. I had to walk back to the register area with KEICHA and asked for our lanes to be switched. KEICHA graciously did just that with no problems also advised us she wished she could have given us any lanes of our choosing but there was only one server named Derrick. As we sat in our new clean lanes we notice a lot of time has passed and we have yet to see our server Derrick to place our orders. I look around to see who can help us only to see Kaleigh leaning on the same wall again. At this point I walked over again to KEICHA’s counter and asked to speak to a manager to fully understand why did we deserve this horrible customer service.

The negative energy KALEIGH showed would make anyone...

I am writing to express my deep disappointment with the service and lack of consideration we experienced during our visit on Monday. My family and I spent over $600, including over $200 on adult drinks, roughly $200 on food, and another $200 on games. Unfortunately, our experience was marred by the poor handling of a simple issue that could have been easily resolved with better customer service. While paying for golf, an adult beverage that had just been purchased was knocked over by a water bottle as we were exchanging money with the cashier. When we approached the manager about this incident, hoping for a simple resolution, we were met with extreme rudeness. Despite the bartender's awareness of the situation and her willingness to offer another drink in light of the money we had spent and the generous tip given, the manager refused to consider our request. They even mentioned having reviewed the tape, but their response was that they "could care less" about the customer service aspect or the fact that the drink was knocked over without a single sip taken. The dismissive and disrespectful attitude we encountered was completely unacceptable. We felt that our patronage and the substantial amount we spent were entirely disregarded. This experience has left us with a very negative impression, and we will not be returning. It is the worst customer service we have ever encountered. We hope that this feedback is taken seriously and that improvements are made to ensure that other customers do not have to endure such a disappointing...

Frankie’s of Charlotte is an amazing fun park right outside of Charlotte North Carolina. The fun park has everything from amusement rides, go karts, arcade, bowling and much more. The park was not busy, We went on Wednesday, October 11, 2023.

The place is really easy to navigate. You also just put money on a card and you spend that money on everything. So if, You put $30.00 on a card and something is $8.00 then the money will take $8.00 from $30.00. They do not do combo packages etc for the attractions.

Frankie’s provided amazing customer service to me and my friend during our visit. The ride operators was amazing and the front desk had smiles the entire time we was talking to them. The place will felt really welcoming and happy atmosphere to visit.

They have many rides and attractions. From a drop tower to a swinging pendulum ride that goes upside down. The mini golf was huge and very well theme to pirates and many go kart tracks. The arcade is also very big and a lot of variety of games to play. They have everything that you need for family fun for all ages of your group. We did not do the bowling or restaurant during our visit.

The place was very clean and even the bathrooms. The place was not busy during our stay so maybe that’s also a reason. You did see the staff cleaning the arcade games the entire time I was there so it does seem like cleanest is a huge factor for Frankie’s.

We had a amazing time and most definitely will be back when I visit Charlotte again in the future. Make sure to visit this amazing...