North Olmsted Branch — Attraction in North Olmsted

I would like to formally file a complaint regarding the conduct of your employee, Anna. Today, she took toys away from our children without any explanation or valid reason, which caused them to cry and feel distressed.

This type of behavior is highly inappropriate, especially in a library environment that should be welcoming and supportive for children. Based on her actions, I strongly believe she should not be working directly with children, as her conduct raises serious concerns about her ability to interact with them in a respectful and professional manner.

I kindly request that you review this incident, take appropriate action, and inform me of the steps and decisions made regarding...

Beautiful library with great staff! They have a wide variety of books, computers, and printer/fax machines (with ability to print via email which makes it very easy to walk in and pay for your print and go with a few quarters or a credit card as the machine takes both). There are lots of tables spread out throughout the library as well as a few quiet rooms if you want more of an isolated area to study/read. Beautiful little pond/fountain in the center with trickling water that gives off such a peaceful sound. The staff is always friendly and extremely helpful to those who have questions...

I was absolutely amazed how lovely, large, and well maintained that this library was. We initially were just planning to pop by to renew our passports, but drawn to the children's section due to our 4 year old. It has a lovely play section with toys for younger kids, and I have never seen a larger, or clean and well managed kid section. The librarians were very helpful and patient with us and kind to our son. He's only four, but after visiting and choosing some books, I believe that he has more appreciation for reading and will for...