Endless Trail Bike Shop — Attraction in Omaha

So apparently having a e-bike puts you on the outs with this shop. They won't work on it....even if it's just a flat tire. My e bike is as uncomplicated as it gets....the motor is literally contained in the back sprocket and simply unplugs from the body....the front tire is exactly the same as a regular bike. I even bought all the OEM parts needed and thought I could change it myself but getting the tire off with the tools I bought unfortunately proved to be harder than I wanted to deal with. So I thought....I'd take it to my local small business bike shop and they would change the tires and tubes out. Especially since they claim online to be a "One stop destination for all your bicycle needs!"

We'll I assumed they would just use the parts since they are so busy according to their Google reviews and not mess with having to order them in....nope. He said not only does he not work on e bikes he wouldn't use parts I purchased as well. Maybe this information should be in the fine print somewhere by the self stated "one stop destination for all your bicycle...

I would not recommend this bike shop to anyone. We booked our pre-RAGRBAI tune-up a month in advance. The week the tune-up came, we dropped our bikes off and waited two days for a quote. When the quote came around, the owner suggested hundreds of dollars in repairs. I gritted my teeth and agreed to it, hoping it would be worth it for our 430-mile bike ride ahead of us. It was not. The owner refused to give us a time he could do the repairs, even though we needed to be in Des Moines the next day, saying he would get it done "right away." We had to go to the shop twice the next day since he never called us as he promised to.

When we finally collected the bikes, it was closing time for the shop and raining outside, so we couldn't take a test ride. When I finally got the bike on the road, I found he had botched the gears, reducing the functionality so only the bottom gears worked. I ended up having to do a week of biking across Iowa on low gears.

Save yourself a headache and do not trust this shop...

Amazing service. Been an avid cyclist/triathlete in the area for about 5 years and tried several different bike shops for various needs and kept being disappointed. Endless Trail finally met my expectations! They immediately knew that my bike needed new brakes (which other shops had flat out refused to replace) and had crank arms that were recalled 20 years ago.

I dropped the bike off on a Wednesday afternoon and was called on Saturday morning to pick it up! The work done was impeccable, the bike was clean, and everything was tuned up. The chain, crank arms, cassette, brakes, and shifter cables were all replaced. The tires were topped off and again, it was CLEAN! Also very reasonable pricing for the service, parts, and time frame.

I will be back...