Solid Storage - Opelika — Attraction in Opelika

Charged for insurance each month despite providing our homeowners policy declaration pages multiple times showing I did not need the policy from First Storage. The facility even confirmed they had my information and they would take care of it. The system showed I have my own coverage yet they charged for it. Called multiple times and was told I would be credited several times and was never credited. Was told the manager would call me back each time and he never did. We rent a storage unit each summer in Auburn and we will not be renting here again. Very difficult to speak with anyone that can provide any...

Ms. Gwen is a breath of fresh air. She goes above and beyond in all aspects of the business. She made sure I was comfortable with all of the accommodations. She was extremely precise and knowledgeable about anything that we might need. In a world of diminishing thought for others around, she is above and beyond on the politeness scale. She takes pride in her country, her family, her company and her facility and makes sure it looks its best at all times. She was nothing but a delight. We will be sure to work with her for...

First of all, it is wonderful to actually have a person to talk with instead of an automated interaction. Benjamin was so easy to work with. He is honest, organized and fair. He and his staff make the stress of moving less stressful and don't charge you lots of additional fees. AND!!!! Unlike most other storage companies in town, Benjamin does not require you to take on additional months, paying for an empty space, just to make sure you have a unit when...