I really wish I was giving a 5 star instead of a 1. We have had a nightmare experience with this company. Everything seemed good until we signed the contract. If you do choose Bowles-document everything. They do not follow through on their word and still demand money. They also do not disclose extra expenses you will incur that other pool companies pay for and handle. They were not our cheapest bid, but we thought by paying more we would have a better experience and quality. This, unfortunately, was not the case.

Overall, I believe any construction project will have delays and challenges. It’s the nature of the Industry. Perfection was not my expectation- but good supervision, realistic communication, and follow through on things that were told to us- were my expectation. Unfortunately, Bowles doesn’t have any of those.

Here are some examples of challenges we encountered. Sorry for the length, but when you are spending mega bucks on a huge project, I wanted to give as clear a picture as possible!

-quoted 10-12 weeks for construction- it’s been nearly 24 weeks since breaking ground (10 months since first call) and items are still outstanding -poor supervision of construction; I was continuously sending feedback in of things needing to be fixed instead of the project manager; he didn’t follow through on multiple items which delayed project and caused me added work as customer; the office admin ended up communicating with me more than PM. There is a huge disconnect with the info she has and what’s actually happening in the field. So a lot of things fall through the crack. -when you do have a concern the office staff has very vague “feel good” customer service lines they will say repeatedly to you but nothing ever changes -subcontractors damaged several areas of our property; some were fixed by Bowles, others I had to do myself; Mr Bowles himself tried to make us pay to have one major error corrected. Apparently, The poor culture and deceit starts with the owner himself. -despite outstanding damaged issues on my property they would not finish the pool until I paid all $$ owed. They wouldn’t even put in writing they would fix them prior to paying, which they still haven’t. -They will also refuse to put a project completion date in writing. Once the 12 weeks passed I asked for it in writing and they just “beat around the bush” and would never commit. I was told “2-3 more weeks” for months! -most construction projects have a punch list walkthrough with builder and customer, esp at this price point-they do not offer this. We haven’t seen the PM in months, literally. -designer included features on 3D image as well as construction plan, but later backed out and said it wasn’t included and we were required to pay another company to finish it, very misleading!

Poor leadership, communication, and project manager execution are at the root of this companies issues. I hope they can correct this to prevent other customers from experiencing what we did.

Hopefully, we can start making fun memories in our pool to erase the nightmare that it was to install!

Good luck!