Kidspace Children's Museum — Attraction in Pasadena

We have always loved coming to this place with my child. Every time, I presented our EBT card, which is issued under my husband’s name as the head of our household, along with my DriveWise ID, which clearly shows that we share the same last name. This has never been a problem—until today.

The woman at the ticket counter refused to honor the discount, claiming that the name on the EBT card and the person presenting it must match. I explained that EBT cards are issued to one household member, but the benefits apply to the entire family. I also offered to log into our benefits account to verify that my husband, our child, and I are all listed under the same account. Additionally, the last name on my ID and the EBT card are the same—it’s not a completely different name, just my husband’s card. However, she insisted on denying entry, repeatedly stating, with a forced smile, that this was their policy and that if we were allowed entry before, it was a “mistake.”

What’s frustrating is that we have visited many times, and this has never been an issue. If this was truly a policy, why was it suddenly enforced today? We spent time and money traveling here, only to be turned away despite having all the necessary proof that our family qualifies for the discount. Instead of any real attempt to understand the situation, we were simply offered to buy full-price tickets.

This experience was extremely disappointing, especially from a place we have always supported and recommended. Unfortunately, after such unfair treatment, we won’t be returning. If the policy has changed, it should be clearly communicated to all staff and visitors—not arbitrarily enforced at someone’s...

Here is a description of a child's museum:

What is a Children's Museum?

A children's museum is an interactive and educational space designed for kids to learn, explore, and have fun.

Exhibits and Activities Hands-on Exhibits: Interactive displays and activities that encourage children to touch, explore, and learn. Art Studios: Spaces where kids can create and express themselves through various art forms. Science Centers: Areas that offer interactive science experiments and demonstrations. Imaginative Play Areas: Spaces that foster creative play, such as mini-grocery stores, restaurants, and theaters. Outdoor Playgrounds: Safe and engaging outdoor spaces for kids to run, climb, and play.

Benefits Learning through Play: Children's museums promote learning through interactive and engaging experiences. Develops Critical Thinking: Hands-on activities help kids develop critical thinking and problem-solving skills. Fosters Creativity: Art studios and imaginative play areas encourage creativity and self-expression. Builds Social Skills: Children's museums provide opportunities for kids to interact with others, developing essential social skills.

Who Can Visit? Children: Ages 1-12, although some museums may have specific exhibits for younger or older children. Families: Parents, grandparents, and caregivers are encouraged to participate in activities with their children. School Groups: Many children's museums offer field trip opportunities for schools and...

This place is an absolute delight for families. Why? Most of the attractions are outdoor. The landscaping is done so that many outdoor attractions can be semi discovered as you happen you them. Meaning, the entire grounds is not visible from any one spot, through a creative use of hills, hedges, and water There are attractions to keep kids occupied for hours, and get tired out. The food is good, and though it's expensive it is not outlandishly so. Most of the stations are really fun and kids will learn about science because they're enjoying it You can cool your feet in the tiny (very tiny) river You can climb all over the outdoor areas, and are not required to keep your children on the cement sidewalk You'll probably find another fun parent to chat with Your kid will probably find another fun kid to chat with It's not just a museum or learning center. It's also just fun There are multiple stations where kids can build kinetic objects (tents, giant foam blocks, configurable sections of tube to race foam balls down) larger than themselves When kidspace closes, there's still a gigantic park with slides, climbing structure, playgrounds, and an open...