This company is very rude when dealing with billing questions. If they were not a monopoly which is illegal and there was another place to buy electricity they would be bankrupt and gone. I am sorry for everybody that has no choice but to use them. The community of Pella is built around religious values which some workers here are the exact opposite of. They need to take a long look in the mirror here and be honest...
   Read more15 days of non-payment and your power will be shut off. Absolutely terrible company. Terrible customer service set in the Stone Age. Terrible communication. Prefers snail mail and checks. People are forced to use them so the company has no incentive to be a decent company....
   Read moreDuring a recent repair of our home water heater, we needed the assistance of Pella Electric Coop to look up our warranty information and help us get the broken water heater replaced. PEC acted very quickly and were extremely kind & professional. ...
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