Slain Studios — Attraction in Phoenix

I never leave reviews let alone complain but i feel the need to because i was really disappointed in my experience here :( This was my first time here and I live far so i made the drive to phx for this. I made it to my appointment early and was greeted very nicely by the guy working the front desk. Everyone else seemed to be enjoying their time all the nail techs were talking and laughing with their clients. I was told to wash my hands and sit down with Rose who was going to be doing my nails, I sat down and said hi, and she off the bat did not seem welcoming. I originally booked for dip with nail extensions. I had finally been growing out my natural nails and just wanted to do something that allowed me to keep my natural nails and put something on top that would make them stronger. I showed her my inspo and she immediately said ‘i don’t do designs’ (later she ended up doing the designs on my nails just fine but said she was just too lazy, mind you she said this all with a serious tone so don’t know if she was just trying to be funny) She seemed so annoyed with me when i was just trying to tell her my idea for the nails while trying to keep my natural nails but maybe add some extension to them. She told me that wouldn’t be possible and that she only does dip and gel x. She didn’t try to find a good substitute or try to help me at all. So after her telling me no multiple times on what i wanted, i had to take a sec to think of which option i wanted to do. She didn’t even hesitate to tell me i needed to “make up my mind fast because she has other appointments” again in a very rude tone. I wasn’t even taking up time making up my mind i had just sat down. Honestly, i left with nails that were still good but they are acrylics and i won’t be able to keep my natural nails. the whole experience really ruined it for me and i left really disappointed. Rose seemed annoyed the whole time and didn’t speak to me the entire appointment and even rolled her eyes when i was nicely explaining that the options she was giving me wasn’t what i had been hoping for. I went on the website again and they do offer exactly what i had wanted this whole time which was a structured gel manicure basically builder gel, which she specifically told me “her and other nail tech there don’t do” and that all they do is...

Back in February I came in to get a color change and reshape. It was my first time going to Slain after a friend of mine who goes there hyped it up. I walked in and the guy at the front took me and sat me with Caroline and it was such a great experience and I loved my nails. After my first awesome experience I decided I’d go back and get design etc so I booked with Jasmine after speaking with the person who manages their instagram account. I booked with her because she was one of two techs who does dip and I always get dip because I have weak nail beds. I arrived to my appointment on time and didn’t get seated until 10 minutes after which wasn’t a big deal to me. What was a big deal was Jasmine did not seem to want to be there or want to talk. I showed her what I wanted and she asked what color and what shape. I told her “whatever you think is best we can do because I love your work, I’ve seen your insta and the nails you do are beautiful”. She was constantly checking her phone and eating while working on my nails. I don’t know but if I’m paying a service, I expect full undivided attention to the service or at least acknowledge that I’m there. Every small talk I said, she’d go silent and it felt like I was bugging her. The plastic hand holder hurt my wrist the ENTIRE time I was there. I didn’t feel comfortable what’s so ever. At the end of the service, I asked her if I can use the restroom and set my things here and I’ll pick them up when I’m out the door. She said “umm I’ll charge you now and you can go to the restroom because my next customer is right there waiting” so now it felt like my service was rushed and I hated my nails and still do. It hasnt been a full month and they chipped off and two of my real nails broke which really upset me as it took MONTHS to grow them out and now I’m back to square one on regrowing them. I did however book an appointment with Caroline again and explained what happened with her and she apologized but, I ended up pushing back my nail appointment until I had the length again to do design with her instead. Otherwise the vibes of Slain are immaculate and the guys up at the front are super helpful. I hope to be back in the near future!

the first two French are by Jasmine and the blue aura...

Tbh I have been pondering this for over a month thinking if I want to post or not about my experience and I wish I went somewhere else. I was recommended that this place was the best and they had good techs and everything. I even went on to ask if they could do specific nails that made me feel like a princess and looked like the ones I showed them and I feel like it wasn’t close to what I wanted. Not only on top of that I didn’t feel like I wasn’t special enough to be there maybe because I didn’t look like I had money or just in general how other girls looked so the type of treatment I got from my tech just solidified that. When I got there I did get there kind of early which is fine because I wanted to make sure I could beat the traffic and be in time for my appointment. Either way I walked in with my husband and I waited my time patiently and finally got my tech she had called someone on her phone at least 3 times and everytime someone brought her food it seemed like she was more interested in both of those things instead of making sure I was welcomed and had good etiquette and tbh she didn’t really talk at first so it was awkward. And the reason I felt I wanted to say something now because I was a first customer and my experience with Slain did not really make me feel welcomed and the nails that were supposed to be good but no one really gloated on them made me feel worse like mine were not good enough like everyone else’s. I don’t want anything I just wanted to say how I felt. /: also this is what I wanted verses...